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MCI · 1 day ago

Entry-Level Financial Services Agent (Full-Time)

Killeen, TX

Full-time

Onsite

New Grad, Entry Level

MCI is a company specializing in business process outsourcing and customer service solutions. They are hiring an Entry-Level Financial Services Agent to support customer service for financial services clients by providing product and account information, resolving customer issues, and ensuring a best-in-class customer experience.

Business Information Systems

Responsibilities

Handle inbound and outbound contacts in a courteous, timely, and professional manner

Ensure first call resolution through problems solving and effective call handling

Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed

Accurately document and process customer claims in appropriate systems

Lead fact-finding discussions to determine the best options for the customer

Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures

Comply with requirements surrounding confidential information and personal information

Escalate customer issues to the appropriate staff and managerial for resolution as needed

Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes

Adhere to all attendance and work schedule requirements

Qualification

Customer service orientationProblem-solvingCommunication skillsMicrosoft Office SuiteTyping skillsTeam orientationMulti-taskingConflict resolutionInterpersonal skills

Required

Must be 18 years of age or older

High school diploma or equivalent

Excellent organizational, written, and oral communication skills

The ability to type swiftly and accurately (20+ words a minute)

Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Basic understanding of Windows operating system

Highly reliable with the ability to maintain regular attendance and punctuality

The ability to evaluate, troubleshoot, and follow-up on customer issues

An aptitude for conflict resolution, problem-solving, and negotiation

Must be customer service oriented (empathetic, responsive, patient, and conscientious)

Ability to multi-task, stay focused, and self-manage

Strong team orientation and customer focus

The ability to thrive in a fast-paced environment where change and ambiguity prevalent

Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred

One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment

State or Federal work experience

Benefits

Paid Time Off Earn PTO and paid holidays to take the time you need.

Incentives & Rewards Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!

Health Benefits Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.

Retirement Savings Secure your future with retirement savings programs, where available.

Disability Insurance Short-term disability coverage is available to help protect you during unexpected challenges.

Life Insurance Access life insurance options to safeguard your loved ones.

Supplemental Insurance Accident and critical illness insurance

Career Growth With a focus on internal promotions, employees enjoy significant advancement opportunities.

Paid Training Learn new skills while earning a paycheck.

Fun, Engaging Work Environment Enjoy a team-oriented culture that fosters collaboration and engagement.

Casual Dress Code Be comfortable while you work.