IHG Hotels & Resorts · 2 weeks ago
PM Assistant Executive Housekeeper InterContinental Hotel and Conference Center
9801 Carnegie Ave, Cleveland, OH, 44106, US
Full-time
Onsite
Entry, Mid Level
$24/hr - $24/hr
1+ years expIHG Hotels & Resorts is a global leader in hospitality, and they are seeking a PM Assistant Executive Housekeeper to oversee evening housekeeping operations. This role is responsible for maintaining cleanliness and service standards while leading a team to ensure guest satisfaction during peak hours.
HospitalityHotelRestaurants
Responsibilities
Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees
Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance
Educate and train all employees in compliance with governmental and safety regulations
Ensure staff is properly trained and has the tools and equipment to carry out job duties
Promote teamwork and quality service through daily communication and coordination with other department heads
May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods
Manage the full scope of the Housekeeping department during the PM shift
Conduct rigorous inspections of guestrooms, hallways, and public areas
You must be able to walk for extended periods to ensure every corner of the property meets our luxury standards
You must be willing and able to clean guestrooms and other duties personally when business volume requires additional support
Maintain basic knowledge of payroll processing and labor scheduling to ensure the department operates efficiently and within budget
Act as the primary point of contact for evening guest requests
Resolve concerns with empathy and efficiency to ensure 100% guest satisfaction
Work seamlessly with the Front Office, Maintenance, and other departments to coordinate room readiness and special requests
Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements
Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction
Comply with special needs and requests of the guests, VIPs and repeat visitors
Help prepare annual departmental operating budget and financial plans
Monitor budget and control expenses with a focus on increased productivity
Maintain proper inventory levels, managing cost per room for supplies and labor
Qualification
Required
Flexibility: A schedule that adapts to business needs, including weekends and holidays
Physical Stamina: Ability to be on your feet for the duration of the shift, including walking guest floors and public areas
Leadership Style: A 'lead by example' mentality with the ability to motivate a diverse team in a fast-paced environment
Communication: Strong interpersonal skills to effectively collaborate with other department managers and communicate with high-profile guests
High school diploma / secondary education / equivalent plus one year of housekeeping experience, including some supervisory training/experience. Must be able to speak local language(s)
Preferred
Experience: Previous supervisory experience in Housekeeping or Hospitality operations is preferred
Benefits
Uniform
Great room discount
Superb training
Insurance
PTO
SickWellness
Company
IHG Hotels & Resorts
IHG Hotels & Resorts is a global hotel company with the mission of providing True Hospitality for Good.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Elie W. Maalouf
Chief Executive Officer
Dana Shefsky
Head of Customer and Partner Experience
Recent News
Hotel Management Network
2026-01-19
2026-01-18
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