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First Horizon Bank · 1 week ago

Banking Center Operations Coordinator

Soddy-Daisy, TN

Full-time

Onsite

Entry, Mid Level

2+ years exp

First Horizon Bank is a leading regional financial services company dedicated to helping clients unlock their full potential. The Banking Center Operations Coordinator provides supervision and support to tellers, ensuring compliance with policies, training staff, and enhancing customer experiences.

BankingFinanceFinancial ServicesRisk Management

H1B Sponsor Likely

Responsibilities

Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures

Handle single control vault, ensuring proper control of vault cash, follow all audit and security policies and procedures

Monitor the daily balancing and processing of ATM(s), including the processing of all entries, servicing and required audits

Responsible for the verification of deposits in the night and lobby depository

Alert tellers about any suspected fraud, kiting, theft or other illegal activity

Secure all applicable cash records and all other transaction records, supplies and computer equipment at the end of the workday

Responsible for monitoring, controlling teller cash limits and banking center cash

Accountable for ensuring that the total cash in the banking center is balanced daily

Coordinate and assist with the dual control vault responsibilities

Use good judgment and follow bank policies when overriding transactions for tellers with withdrawals/less cash authority

Assist tellers in balancing as needed, reviews the daily banking office settlement, prepare correcting entries to reconcile teller errors

Performs teller cash audits as required

Stay informed of all operational updates and changes to ensure compliance with all current guidelines

Lead the Client Experience efforts of the banking center, including delivering excellent client experiences consistently and promptly resolve client issues effectively

Ensure an excellent overall client experience by assisting clients with select service needs

Responsible for ensuring proper control and maximum efficiency in the teller line. Provide teller line support in order to keep customer wait times to a minimum

Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning

Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships

Explain product benefits, changes, restrictions, requirements, and any other relevant product information to clients, prospects, and tellers

Maintain workflow and handle scheduling the tellers

Observe, coach, and lead the Teller team to ensure all strategic initiatives are executed effectively

Assist in evaluating employee performance and counseling when needed

Assist in determining and satisfying training needs and establish performance plans

Conduct teller meetings to develop a communication line to explain and institute new policies and to ensure continuous development of staff

Assist in conducting meetings to promote sales, product knowledge and client service

Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics

Lead the Operational Performance of the banking center through maintaining control over key risk areas of the center, including tellers’ difference, operational losses, and audit control procedures, resolution of out-of-balance conditions, compliance, and quarterly and annual audit functions

Ensure all audit and security policies and procedures are followed during open hours and at banking center opening and closing

Control the inventory of cash, Official Checks and Personal Money Orders through dual control

Perform all other job-related duties as assigned

Directly responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems

Qualification

Client Experience ManagementCash ManagementCompliance KnowledgeMicrosoft Office SuiteSales SkillsTrainingDevelopmentTeam Leadership

Required

High school diploma or GED required

2-5 years of experience or equivalent combination of education and experience

Microsoft Office suite

All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered for this position

Preferred

Bachelor's degree preferred

Benefits

Medical with wellness incentives, dental, and vision

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

Company

First Horizon Bank

Glassdoor3.6

First Horizon Bank provides personal, business, and corporate banking, and private client services, to families and businesses.

Founded in 1864

Raleigh, North Carolina, USA

5001-10000 employees

https://www.firsthorizon.com/pmc

H1B Sponsorship

First Horizon Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (36)

2024 (31)

2023 (15)

2022 (17)

2021 (19)

2020 (16)