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Diana Health · 1 week ago

Senior Product Manager, Patient Experience (Full-Time)

United States

Full-time

Remote

Senior Level

5+ years exp

Diana Health is a network of modern women’s health practices working in partnership with hospitals to reimagine the maternity and women’s healthcare experience. The Senior Product Manager will lead patient experience efforts, develop product strategies, and manage cross-functional teams to enhance patient care and drive quality improvement.

Health CarePersonal HealthWellnessWomen's

Responsibilities

Lead and accountable for patient experience performance and efforts across the organization. Maintaining a clear and deep understanding of current patient experience and future needs across each step of the patient journey

Work with leadership to develop a compelling patient experience product strategy that aligns with Diana Health's mission and business goals

Define and prioritize products based on user feedback, market research, and business objectives

Stay on top of industry trends, emerging technologies, and regulatory changes to inform product strategy

Be the key subject matter expert of patient experience measures (i.e., NPS, Patient Retention) - analyzing and understanding patient experience data and leveraging insights to identify potential changes needed and design meaningful solutions

Conduct stakeholder and user research to help inform product decisions

Lead the end-to-end product development process, from scoping and requirements gathering to design, development, and launch - across both service/process-oriented and digital-oriented solutions

Build and optimize SOPs and tools to ensure effective implementation at the site level

Define and evaluate success metrics to measure the impact of product initiatives

Collaborate and manage across cross-functional teams, including clinical, operations, design, engineering, and marketing, to develop and launch high-quality products and processes

Communicate product strategy and roadmap to key stakeholders - garnering buy-in and support from key stakeholders

Qualification

Product ManagementWomen's HealthData-Driven Decision MakingMobile App DevelopmentAPI IntegrationsUX DesignEmpathyCommunication SkillsProblem SolvingCollaboration

Required

5+ years of relevant product management, or relevant experience

Passion for improving women's health and a commitment to Diana Health's mission and values

Proven track record of successfully launching and managing products in a tech-enabled services context

Ability to collaborate with various levels and roles within the organization- from working with leadership to drive product vision, to conducting research with individual contributors and stakeholders

Exceptional communication skills, self-starter mentality, and ability to stay organized in a fast-paced environment

Ability to solve complex problems grounded in data-driven decision making and a results-oriented approach

Deep empathy for users, keeping our patients' and care team's needs at the center of the product

Solid understanding of mobile app development, API integrations, UX design, and information architecture best practices

Deep understanding of the healthcare ecosystem, including clinical workflows, patient needs, and regulatory requirements