Rent The Runway · 1 day ago
Senior Manager, CX Strategic Programs
Brooklyn, NY (Rent the Runway HQ)
Full-time
Hybrid
Mid, Senior Level
$100K/yr - $120K/yrRent the Runway (RTR) is transforming the way we get dressed by pioneering the world’s first Closet in the Cloud. As the Sr. Manager, CX Strategic Programs, you will develop and manage customer support initiatives, lead a team to deliver exceptional experiences, and oversee the implementation of AI within the department.
ApparelConsumer GoodsE-CommerceFashionRetail
Responsibilities
Own the development, implementation and management of inbound and outbound CX strategic initiatives that drive the greater business goals, such as retention and growth
Identify and execute programs and projects with high urgency and iterate and test new approaches to drive positive return on investment
Mitigate programming risks, manage change with positivity
Hire, develop and retain a high performing team, including Managers and Agents, who oversee the day-to-day execution of the programming
Be a main point of contact for the internal RTR greater organization on all things customer related
Create meaningful relationships with stakeholders to ensure alignment and execution
Support Pod framework at RTR to hit company level OKRs
Present learnings and outcomes to executives, highlighting trends and actions
Be highly analytical and utilize data to highlight insights, changes and impact to transform the organization and the RTR product
Support the CX side of the organization through improving efficiencies and output across multiple teams
Support the AI transformation of the department, as well as the systems/ vendor side of the organization. Support vendor management as needed
Monitor and manage program budgets
Qualification
Required
Proven project management skills
Ability to interact and speak with executive leadership teams
Highly analytical, data analysis (SQL, data visualization tools such as Looker)
Positive attitude
Strong business acumen
Benefits
Paid Time Off including vacation, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family.
Universal Paid Parental Leave for both parents + flexible return to work program - because we know your newest family member(s) deserve your undivided attention.
Paid Sabbatical after 5 years of continuous service - Unplug, recharge, and have some fun!
Exclusive employee subscription and rental discounts - to ensure you experience the magic of renting the runway (and give us valued feedback!).
Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - Your health comes first and we’ve got you covered.
401k match - an investment in your future.
Company wide events and outings - our team spirit is no joke - we know how to have fun!
Office centric work - our corporate employees and technical leaders have the option to work remotely on Fridays, in accordance with Company policies.
Company
Rent The Runway
Rent the Runway is an online e-commerce website that allows women to rent designer apparel and accessories.
Founded in 2009
501-1000 employees
H1B Sponsorship
Rent The Runway has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (6)
2023 (5)
2022 (4)
2021 (16)
2020 (11)
Funding
Current Stage
Public CompanyTotal Funding
$658.65MKey Investors
Ares ManagementSuRo CapitalTemasek Holdings
2025-10-28Post Ipo Equity· $12.5M
2025-08-21Post Ipo Equity· $20M
2021-10-27IPO
Leadership Team
Jennifer Hyman
CEO, Co-Founder and Chair of the Board
Jennifer Fleiss
Co-Founder & Board Member
Recent News
2025-12-18
2025-12-13
2025-12-13
Company data provided by crunchbase