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Beth Israel Lahey Health · 1 day ago

Lead Practice Assistant

Quincy, MA

Full-time

Onsite

Mid, Senior Level

$22.05/hr - $29.68/hr

3+ years exp

Beth Israel Lahey Health is a growing healthcare organization dedicated to making a difference in people's lives. The Lead Practice Assistant is responsible for delivering high-quality service to patients, supporting practice operations, and mentoring other practice assistants while ensuring effective communication and a welcoming environment for patients and visitors.

Elder CareHealth CareHospitalPrimary and Urgent CareProfessional ServicesTraining

H1B Sponsor Likely

Responsibilities

Serves as a role model/mentor, providing support, training and sharing knowledge with other Practice Assistants

May act as a group leader in absence of the Practice Manager or Coordinator

Collaborates with team; solicits thoughts and ideas from others and incorporates them to produce quality processes

Acts as team leader for small projects

Delegates daily tasks, scheduling and coverage

Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy

Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible

Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met

Performs check in, registration, scheduling, verification of demographic information and fiscal data utilizing a computer system

Collects co-payments following standards for co-payment processing

Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs

Obtains and enters referrals

Maintains clean and welcoming physical environment of the reception area

Maintains signage and clarity of information displayed in reception area

Monitors audio or visual images for appropriate programming and volume levels to ensure a non-intrusive and calming environment

Contacts the appropriate departments when repairs or services are needed and follows through on these tasks

Other responsibilities will vary by practice and may include, but are not limited to: Check out, schedules necessary follow up appointments, referrals, prior authorizations

Provides patient with any relevant educational materials as indicated, visit ticket entry, medical records preparation

Qualification

Healthcare experienceMedical Admin Assistant CertComputer systems experienceCustomer serviceWritten communicationOral communicationTeamwork

Required

High School diploma or GED required

3-5 Years Related Work Experience Required

Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access

Preferred

Certificate 1 Medical Admin Assistant Cert preferred

3-5 years experience in a healthcare or service/hospitality environment

Company

Beth Israel Lahey Health

Glassdoor3.5

Beth Israel Lahey Health Center offers patient care, urgent care, assisted living, and research and education services.

Founded in 2019

Cambridge, Massachusetts, USA

10001+ employees

https://www.bilh.org

H1B Sponsorship

Beth Israel Lahey Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2022 (1)