Remote Helpdesk Technician - Weekend Coverage jobs in United States
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FusionTek · 1 week ago

Remote Helpdesk Technician - Weekend Coverage

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

FusionTek is a Managed Service Provider focused on IT infrastructure management for small- to mid-sized businesses. They are seeking a Remote Help Desk Technician to provide remote technical support, troubleshoot issues, and ensure client satisfaction.

Cloud ComputingIT ManagementUnified Communications

Responsibilities

You’ll provide remote desktop and laptop support, addressing break/fix issues, application installations, and configuration of user settings. You'll also be involved in the security side of things, where you'll be tasked with investigating and remediating malware alerts and helping users enroll in MFA
You’ll diligently document, track, and escalate tickets through our ticketing system and keep our documentation platform current
You’ll collaborate with a talented team to deliver exceptional service to our clients, all from the comfort of your remote workspace

Qualification

Windows 10/11 troubleshootingMacOS troubleshootingOffice 365 supportActive Directory managementMFA enrollment assistanceCommunicationTeam collaboration

Required

Expertise in desktop operating systems, specifically Windows 10 / 11 and MacOS
Experience working with Office 365
Ability to manage user accounts in Active Directory
Excellent communication skills to translate technical concepts to non-technical users
Experience in troubleshooting break/fix issues and application installations
Knowledge of security practices, including investigating and remediating malware alerts
Ability to help users enroll in MFA
Experience documenting, tracking, and escalating tickets through a ticketing system
Ability to keep documentation platforms current
Willingness to work weekend shifts that are 10 hours long
Flexibility regarding specific weekend days worked, with most shifts occurring on Saturday and Sunday
Availability to work from 7:30 AM - 6:30 PM EST, including a one-hour lunch break

Company

FusionTek

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FusionTek renders IT services and network management, document collaboration, cloud-based e-mail and communication solutions.
dateFounded in 2005
location
Kirkland, Washington, USA
people-size51-200 employees
web-link
https://www.fusiontek.com

Funding

Current Stage
Growth Stage

Leadership Team

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Brian Miller
CEO
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Recent News

Built In
IT Services Firm FusionTek Acquires Washington-Based CSC
2025-10-02
Seattle TechFlash
Kirkland IT company makes third acquisition in less than a year
2025-06-09
ChannelE2E
Fusiontek Acquires Amarok to Strengthen Custom Software and Data-Driven MSP Capabilities
2025-06-07
Company data provided by crunchbase