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LexisNexis Risk Solutions · 1 week ago

Customer Success Executive

New York, NY

Full-time

Onsite

New Grad, Entry Level

$46K/yr - $78K/yr

LexisNexis Risk Solutions is a leading provider of data analytics and technology solutions. The Customer Success Executive will support incoming account and user inquiries, ensuring high-quality customer service and engagement through various communication channels.

AnalyticsHealth CareInformation TechnologyInsurTechRisk ManagementSoftware

Culture & Values

H1B Sponsor Likely

Responsibilities

Ensure all helpdesk enquiries (email, phone, and live chat) are dealt within the required service level agreement

To provide a world class customer service experience

To take responsibility for the Brightmine customer engagement webinar programme, providing clear training delivery and engagement

Providing dedicate training to users on a required basis

To review all helpdesk enquiries and ensure that these are resolved to a high standard, whilst keeping the user informed at every stage

To ensure an accurate record of all customer engagement is logged in accordance with the Customer Success & Delivery expectations

Use data-driven outreach programs to increase engagement and ensure timely, targeted touchpoints

To identify upsell/cross-sell opportunities where appropriate

Provide key insights back to the business on trends seen in the enquiries received, to support future process and product development

Reports to the Customer Success & Delivery leadership team on activity delivered

Qualification

Customer service skillsRelationship buildingCommercial acumenTime managementPC literateHighly motivatedListening skillsCommunication skills

Required

World class customer service skills

Relationship builder

People orientated, excellent listening and communication skills

Commercial acumen

Excellent time management

PC literate

Highly motivated

Able to acquire an effective working knowledge of the Brightmine product portfolio

Able to build and maintain relationships with external and internal stakeholders

Company

LexisNexis Risk Solutions

Glassdoor4.0

LexisNexis Risk Solutions provides information to assist customers in industry and government in assessing, predicting, and managing risk. It is a sub-organization of ChoicePoint.

Founded in 2000

Alpharetta, Georgia, USA

10001+ employees

https://risk.lexisnexis.com

H1B Sponsorship

LexisNexis Risk Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (129)

2024 (132)

2023 (86)

2022 (98)

2021 (125)

2020 (53)