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Uber Freight · 5 days ago

Transportation Management, Customer Support Specialist II

Rogers, AR 72758, United States

Full-time

Hybrid

Entry Level

1+ years exp

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. The Customer Support Specialist plays a vital role within the Operations team, ensuring timely delivery of customer shipments and maintaining strong relationships with customers and carriers.

AppsLogisticsMobile AppsSupply Chain Management

Responsibilities

Use Transportation Management System to process shipment entries and actively lead timely performance/automation objectives

Maintain consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc

Exceed customer on-time pick-up and delivery expectations

Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs

Utilize external websites and other tools of communication to set shipment appointments

Update load status in the system, e.g. loaded pick-up, delivery, empty, etc

Set up new Receivers, vendors, and supplier’s locations

Work directly with Logistics Teams to assist with shipment issues or problem-solving

Correspond with customer and carrier regarding detention and other accessorial information

Set up new customer and vendor users on the Transportation Management System

Acquire solid understanding of customer business practices and workflow