Rondout Savings Bank ยท 1 week ago
Back Office Operations Specialist
KINGSTON,NY,US
Full-time
Onsite
New Grad, Entry LevelRondout Savings Bank is focused on providing exceptional customer service. The Operations Specialist role is essential for managing various customer account activities, resolving issues, and ensuring accurate processing of transactions.
BankingFinancial Services
Responsibilities
Providing the highest level of customer service and responsiveness to the financial needs of our customers
Answering customer questions via telephone and/or online banking
Resolving problems and assisting with the reconciliation of customer accounts
Completing research requests, returned mail processing, statement reconciliations, retention and shredding of branch work, wire operations, etc
Posting/returning any unposted items through NuPoint Image EIP
Making Image EIP, NSF & Chargeback cuts
Printing client NSF notices and Chargeback notices
Handling of incoming returned cash letter (IRCL) items on a daily basis including recordkeeping and client contact
Reviewing various daily reports as outlined in the Operations Task Groups
Downloading and recordkeeping of ACH Origination files
Processing Reg E fraud/dispute claims and upkeep of the EFT compliance log
Processing debit card limit increases and travel notifications
Responsible for research requests
Daily review of stop payment report and log
Responsible for checking the Savings Bond Redemption reports on a daily basis to ensure proper IRS tax reporting
Responding to client correspondence through Internet Banking
Assisting with SSA and Asset Verification reporting
Assisting with logging, securing, and destroying the branches daily scanned work
Assisting in wire operations, restraining notice operations, and remote deposit capture (RDC) operations
Preparing cash letters for foreign item collections
Researching for subpoenas utilizing NuPoint
Review of Positive Pay Accounts and processing items for return
Review, maintenance and closure of high-risk accounts (overdrawn 15, 30, 45, 60 days)
Processing of mobile deposit capture items (MRDC)
Processing entries through Transaction Manager for daily settlement entries and overdraft refund requests
Qualification
Required
High school diploma or equivalent required
Customer service experience
Attention to detail and strong organizational skills
Excellent communication and interpersonal skills
Ability to work effectively in a team environment
Excellent math and cash handling abilities
Prolonged periods of time working on a computer
Prolonged periods of time standing
Ability to walk up and down stairs
Must be able to lift up to 10-20 pounds at times
Ability to work in both Kingston & Hyde Park branches
Preferred
Prior experience with NuPoint and Fedline Advantage is a plus
Company
Rondout Savings Bank
Rondout Savings Bank provides mutual banking & financial services including asset management, personal banking, and business banking.
Founded in 1868
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kathleen Pless
Senior Vice President - Chief Lending Officer & Chief Retail Officer
Susan Dallies, AAP, NCP
SVP, Chief Risk Officer
Company data provided by crunchbase