MacDonald-Miller Facility Solutions · 11 hours ago
Sales Operations Specialist
Spokane, WA
Full-time
Onsite
Entry, Mid Level
$32/hr - $41/hrMacDonald-Miller Facility Solutions is the Northwest's leading mechanical contracting firm specializing in HVAC, plumbing, and automation solutions for commercial buildings. The Sales Operations Specialist will support the Sales Operations Lead to enhance sales efficiency and operational alignment within specialized business units, focusing on CRM management, sales support, and project coordination.
Mechanical Design
Responsibilities
Maintain and improve SharePoint sites to keep information clear, accurate, and easy to find
Coordinate logistics for customer events, Lunch & Learns, and Town Halls
Support the INW Sales Operations Lead by preparing materials and facilitating communication for both internal and external engagements
Route RFPs to the right teams and ensure timely follow-up
Oversee CRM data for accuracy and completeness to support reporting and decision-making
Prepare proposals (Time & Materials, Sustaining, Lump Sum)
Issue job numbers and ensure proper documentation for new projects
Send winning emails to celebrate project awards
Manage memberships and sponsorships, including registrations and renewals
Prepare and submit expense reports as needed
Provide operational support for key project deliverables, including O&M manuals, submittals, and compliance documentation
Handle purchasing tasks and maintain tracking
Ensure permits and compliance documents are submitted accurately and on schedule
Manage badge issuance and access for secure customer environments (e.g., Amazon, MultiCare, and other key accounts)
Ensure adherence to site-specific access requirements and protocols
Keep the office stocked with essential supplies
Serve as the primary contact for IT issues and coordinate solutions
Work with facilities teams to address and resolve maintenance or repair needs
Lead weekly production meetings in partnership with the Operations Manager
Update the Project Control Document (PCD) with current project details
Track meeting takeaways and follow up on action items to ensure progress
Qualification
Required
Strong organizational skills
Proactive mindset
Experience in sales operations or project coordination
Strong track record of delivering exceptional customer service with a results-driven mindset
Outstanding organizational and time management skills to balance multiple priorities effectively
Excellent communication skills, both written and verbal, to engage with stakeholders and ensure clarity
Sharp attention to detail to maintain accuracy in reporting, project setup, and documentation
Collaborative spirit to work seamlessly with cross-functional teams and align on shared goals
Strong problem-solving skills and adaptability to navigate challenges and drive successful outcomes
Effective and clear communicator
Highly goal- and results-oriented
Proactive, with a strong sense of initiative
Motivated by taking initiative and figuring things out independently
Thriving in a fast-paced, results-driven environment where you're expected to take on more responsibility and achieve more each year
Enjoying a transparent, innovative, and supportive work environment with a close-knit, team-focused culture
Benefits
Medical, dental, vision for employees (coverage available for dependents for shared premium)
401k retirement plan including Company matching
Vacation and Sick Compensation (PTO), and Holiday Pay!
Disability income protection including short term and long-term disability
Employee and dependent life insurance
Wellness Program
Employee Assistance Program
Company
MacDonald-Miller Facility Solutions
MacDonald-Miller Facility Solutions is a full-service, design-build mechanical contractor in the Pacific Northwest.
Founded in 1965
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rory Olson
Chief Executive Officer
Recent News
2025-11-18
2025-03-11
Business Wire
2024-12-10
Company data provided by crunchbase