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Vacasa · 1 week ago

Regional Owner Success Coordinator at Palmilla Beach Resort

United States

Full-time

Remote

Entry Level

$27/hr - $27/hr

1+ years exp

Vacasa is a vacation rental company dedicated to delivering exceptional experiences through genuine hospitality. The Regional Owner Success Coordinator will support vacation homeowners by resolving account-related questions, ensuring compliance with regulations, onboarding new owners, and addressing revenue concerns. This role is pivotal in providing fast and professional answers to owners' inquiries while collaborating with internal departments.

Property ManagementReal EstateTravel AccommodationsVacation Rental

Responsibilities

Be at the forefront of the company working in a fast-paced, dynamic environment as the go-to person for our owners and field staff in a specific region

Work alongside and collaborate with other internal departments to provide thorough, accurate information back to owners on a regular basis

Support individual owner’s success, including:

Revenue management and property performance

Permitting compliance

Onboarding new owners

Finances including statements, portfolio analysis, and online account

Calendar management

Account-related programs including Guest Works and VIP owners

Contracts

Owner Terminations

VIP Program

Portfolio Analysis

Other duties as assigned because every day is different in hospitality!

Qualification

Hospitality experienceCustomer service experienceTech-savvyProblem solvingAttention to detailDependabilityMulti-taskingCommunication skills

Required

Ability to handle difficult conversations with professionalism and grace

Creative problem solving

Ability to multi-task and use a variety of systems and tools

Attention to detail

Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms

Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners

Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment

Comfortable talking to people—online or in person—and being able to share information in a way that's clear, thoughtful, and represents the company in a positive way always

Fully remote work environment with reliable internet connection

Speed test required: please use this link to run the internet speed test. The internet speed must be at least 100.0 download/10.0 upload. If your internet does not meet these requirements, you will need to upgrade prior to applying

We're in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this

You'll be working in your home office setting. This position requires frequent, repetitive use of a computer, phone, and office equipment. This position requires patient, professional communication with prospective clients, and the ability to build confidence with prospects

Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of twenty-five (25) pounds without assistance