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RPM Living · 3 days ago

Salesforce Administrator

US-TX-Fort Worth

Full-time

Hybrid

Entry Level

1+ years exp

RPM Living is dedicated to providing extraordinary technology solutions and support. As a Salesforce Administrator, you will collaborate with other administrators and developers to enhance the Salesforce user experience through effective user management, training, and solution design.

Commercial Real EstateReal Estate

Responsibilities

All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups

Create and edit reports and dashboards based on user requirements

Manage custom report types

Manage support queue with adherence to established SLA’s

Assist and train users on navigating and using our Salesforce environment

Create training documentation and maintaining a library of resources for users to reference

Salesforce configuration changes, including (but not limited to): custom objects, fields, page layouts, record types, reports, and dashboards

Manage end-user cases, case queues and case escalations within the RPM Salesforce org

Support new and existing projects as directed by the Salesforce Administrator and Developers

Using Case Queue and other ticketing systems, monitor recurring requests and identify training opportunities

Assist Tableau users with requests regarding permissions, data validation, and other tasks

Enjoy being part of a dynamic team that participates in many high-profile projects

Qualification

Salesforce Administrator CertificationSalesforce experienceUser managementReport creationAnalytical skillsProactive attitudeActive listeningAttention to detail