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Ascend Federal Credit Union · 2 days ago

Teller

US-TN-Tullahoma

Full-time

Onsite

Entry Level

1+ years exp

Ascend Federal Credit Union is the largest credit union in Middle Tennessee, focused on providing exceptional service to its members. The Teller role involves processing transactions, handling member inquiries, and ensuring compliance with financial regulations, all while creating a positive member experience.

BankingConsumer LendingFinanceFinancial ServicesLendingRetirement

Responsibilities

Represent the credit union in a courteous and professional manner by following the Teller Service Center Standards. Provide prompt, efficient and accurate service in the processing of transactions via interactive teller machines

Receive and review all checks and cash for deposit to various accounts, verifying endorsement and negotiability; cash checks and pay money from various accounts upon verification/confirmation of the member and the account balances; enter transactions into credit union records via an online computer terminal

Receive and inspect checks to identify risk areas for fraud. Determine the proper check hold and attempt to verify the negotiability of suspicious checks. Report all findings to a manager for follow up

Perform other teller duties including balancing and make advances on open-end loans

Handle member issues including complaints and errors in an acceptable manner

Maintain a basic working knowledge of the ITM (interactive teller machine) Troubleshooting Guide

Maintain a good working knowledge of Network Manager, TellerNow, and Active Teller systems

Keep direct supervisor informed of all machine and equipment errors or issues

Maintain and encourage a good working relationship between the branches with ITMs and the Teller Service Center

Cross offer credit union services to members by assessing their needs based on information obtained from member/potential member cues and the Enhanced Member Verification in Episys. Explain the different services and the benefits of each service. Help increase the member’s knowledge about all services in order for the credit union to become the member’s PFI (primary financial institution)

Follow policy and procedures related to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Office of Foreign Assets Control (OFAC) daily to ensure compliance with current regulations. Assist with/verify all CTRs for accuracy

Assist members with the following services as needed: Handle account inquiries and refer new accounts to the financial center most convenient to the member/potential member; perform general account maintenance; refer potential SEG’s for follow up with marketing; block and reorder debit and ATM cards; order drafts through Harland’s internet site; change addresses, phone numbers, and e-mail address when requested; complete member disputes when applicable

Complete all required annual training

Actively participate in credit union marketing promotions

Read all internal publications including HUB and Possibilities

Perform other duties as required or assigned

Qualification

Customer service experienceTeller operations knowledgeCash handlingMicrosoft OfficeInteractive Teller equipmentProfessional communicationMulti-taskingTeamwork

Required

High school graduate or equivalent

1-3 years customer service experience is required

Look and speak professional and be comfortable in front of a camera

Must be accurate in all teller/new account transactions, including cash handling, and must have the ability to be trained to have a thorough knowledge of teller operations in order to answer questions and resolve problems

Must communicate with members in a positive manner in dealing with member/teller transactions

Must be able to manage and prioritize multiple tasks

Working knowledge of computer programs including Microsoft Outlook, Word, Excel and the internet

Must be able to operate or have ability to be trained to operate related office equipment including calculator, laser printer, receipt printers, computer terminal (PC), multifunction copier, telephone, Interactive Teller equipment, the Teller Now teller platform and Active Teller platform

Regular and reliable attendance is required

Must be able to work as part of a team in a fast pace environment

Possession of a valid, unrestricted driver's license