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Aeroflow Health · 1 month ago

Customer Account Representative - Urology

United States

Full-time

Remote

Entry Level

$20/hr - $20/hr

1+ years exp

Aeroflow Health is a leading company in the home health products and equipment industry, dedicated to prioritizing customers and community. They are seeking a Customer Account Representative for their Urology team, responsible for providing exceptional customer service to patients, healthcare professionals, and insurance companies.

Health CareMedical Device

Growth Opportunities

Responsibilities

Handling a high-volume number of both incoming and outgoing phone calls daily

Updating account information, such as: product needs, insurance, contact information, etc

Placing resupply orders for current patients that receive incontinence supplies and catheters

Researching insurance payer requirements and understanding reimbursement procedures

Troubleshooting equipment problems and offering product changes

Maintaining HIPAA/patient confidentiality

Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies

Compliance is a condition of employment and is considered an element of job performance

Regular and reliable attendance as assigned by your schedule

Other job duties as assigned

Qualification

Customer Service SkillsOrganizationCritical ThinkingWritten CommunicationVerbal CommunicationTeam ContributionComputer ProficiencyTyping SpeedInsurance KnowledgeDME Supplies KnowledgeActive ListeningDecision MakingAdaptability

Required

High school diploma or GED equivalent

1 year of customer service experience preferred

1 year of call center experience preferred

Excellent written and verbal communication skills

Excellent critical thinking skills

Excellent De-escalation skills

Excellent active listening skills

Ability to multitask – shifting between open applications as you speak with patients

Ability to type 40+ words per minute with accuracy

A reliable, high-speed internet connection is required, with a minimum download speed of 20 Mbps and minimum upload speed of 5 Mbps. Unstable or unreliable connectivity may impact performance expectations. Repeated internet or phone outages may result in the termination of remote work privileges at the discretion of Aeroflow Health management