Commerce · 4 hours ago
Technical Account Manager
Austin, TX
Full-time
Onsite
Mid Level
3+ years expCommerce is an innovative company focused on empowering businesses through an AI-driven commerce ecosystem. The Technical Account Manager will serve as the lead technical point of contact for key accounts, providing strategic guidance and consultation to drive client revenue growth and success in eCommerce.
B2BE-CommerceOnline Portals
Responsibilities
Manage a book of business, including Fortune 500 companies, where you will be responsible for providing our customers with proactive, strategic and operational technical guidance and consultation
Drive stability and growth within your book of business that increases your customer’s revenue, drives customer retention, and improves NPS
Be a technical resource that helps maintain and optimize your customer’s technical ecosystem
Collaborate with Product and Engineering teams to understand, influence, and prioritize new features and the BigCommerce Roadmap ensuring customer success
Develop and maintain Technical account level Run Books that document your customer’s architecture on the BigCommerce platform as well as integrations with third party solutions and applications
Provide your clients with platform configuration support and conduct service reviews, focused on growth measures to mitigate case incidents
Work closely with internal Support teams for case oversight and management, ensuring your client’s cases are aligned in accordance with your client's priorities
Draw upon the collective knowledge within BigCommerce and the e-commerce and SaaS industries to lead technical Best Practice reviews with your clients ensuring they maximize the value from the BigCommerce platform and ecosystem
Partner with your clients to personalize information that is impactful to their BigCommerce store regarding maintenance and product feature releases, as well as future plans centered around the BC Roadmap
Participate in reoccurring business reviews (to Executive Leadership) of your book of business and recommend business plans that result in year over year growth
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Evaluate your client’s technology environment and recommend apps, integrations, features and partners aligned to your client’s business objectives
Assist with high severity requests or issue escalations as needed, and manage the escalation through resolution
Qualification
Required
3+ years experience managing the technical aspects of an enterprise portfolio or direct client consulting within a fast paced environment
Experience with eCommerce consulting, APIs, headless ecosystems, HTML, CSS, and JavaScript required
Strong understanding of analysis of eCommerce websites for optimization and best practices
Experience with foundational online marketing principles and best practices in the following areas - SEO, Paid Search, Affiliate, Display Advertising, Conversion Tools, Email Marketing, Social Media, and content (i.e. blogging and videos)
A customer-focused internal advocate, focused on driving growth throughout the clients life cycle
Exposure to working closely with Design Agencies, App Developers, Project Managers, and Engineering teams
Excellent time management skills
Excellent written and verbal communication and relationship skills
Bachelor's degree in business, marketing, or computer science related field or equivalent experience required
Energetic, enthusiastic, and agile
Be outspoken and provide feedback to management that results in greater efficiency
Be ambitious, self-motivated, goal-oriented, highly collaborative and extremely driven
Preferred
Experience with the Bigcommerce product is a plus
Company
Commerce
Commerce (Nasdaq: CMRC) empowers businesses to innovate, grow, and thrive through an open, AI-driven commerce ecosystem.
1001-5000 employees
H1B Sponsorship
Commerce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2023 (2)
2022 (7)
2021 (2)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$70.5MKey Investors
GE Capital
2000-04-19Series C· $63M
2000-02-01Private Equity· $7.5M
Recent News
Digital Commerce 360
2026-01-08
Company data provided by crunchbase