Apply on Employer Site

Blue Cross Blue Shield of Arizona · 5 days ago

Patient Experience Coordinator- Scottsdale (Onsite)

Prosano Scottsdale 7373 North Scottsdale Rd Scottsdale, AZ 85253

Full-time

Onsite

New Grad, Entry Level

Prosano Health Solutions, in partnership with Blue Cross Blue Shield of Arizona, is focused on delivering affordable and personalized care to the communities they serve. The Patient Experience Coordinator plays a crucial role in ensuring smooth clinic operations and providing exceptional patient care and service.

Financial ServicesHealth CareHealth InsuranceInsurance

No H1B

U.S. Citizen Only

Responsibilities

Welcome patients and conduct check-in with required forms

Work in partnership with Prosano leadership to provide seamless and integrated service to our patients

Lead the scheduling and patient visit coordination functions within the practice management system

Ensure our patients are always delighted with the level of care they receive

Act as an ambassador in the local community by nurturing relationships with other healthcare providers, social/community organizations, and marketing partners

Perform other duties as assigned

Working hours may include extended hours

This position requires 100% on-site work at the care center location and may also involve movement between clinics as needed

Qualification

Patient-facing experienceCustomer service skillsCommunication skillsMedical Assistant CertificationBasic Life Saving CertificationProficient PC skillsFlexible attitudeProactive working styleImpeccable judgmentPositive attitude

Required

Experience in a patient-facing or customer-facing position

Excellent patient or customer service and communication skills

A flexible and positive attitude

A proactive and adaptable working style; able to cover tasks as they arise

Impeccable judgment

Proficient PC skills

High school diploma or GED required

A Basic Life Saving (BLS) Certification required

An active Arizona fingerprint clearance card

Proof of vaccination - Prosano Health Solutions employees will need to comply with center vaccination requirements and provide full proof of vaccination status as part of the pre-employment screening process