Insight Global · 3 days ago
Senior Service Desk Analyst
Arlington, VA
Contract
Onsite
Mid, Senior Level
$35/hr - $43/hr
4+ years expInsight Global is seeking a Senior Service Desk Analyst to join a lean IT team in Arlington, VA. The role involves deploying and imaging laptops, supporting users across locations, and driving improvements in customer service and mobile device management.
EmploymentHuman ResourcesRecruitingSales
No H1B
Hiring Manager
Kolton Christle
Responsibilities
Set up and deploy laptops, create and maintain “golden images” using OS deployment tools (PLUS OS Deployer preferred)
Implement, configure, and maintain Mobile Device Management solutions (Intune, JAMF, or similar)
Set up and manage Intune environments, not just maintain existing setups
Handle Tier 1–3 support tickets (6–8 per day, typically resolved in 15 minutes or less)
Troubleshoot PC hardware and software issues
Support users in both Arlington and remote locations (cross-team and TeamViewer support)
Manage Office 365, license permissioning, and MFA
Address phishing email incidents and keep devices up to date
Partner with Jason to improve customer service processes (CSR) across the organization
Work independently as an individual contributor within a 6-person team
Identify and propose process improvements for service desk and Mobile Device Management operations
Qualification
Required
4–5+ years of senior helpdesk/service desk experience
Strong PC troubleshooting skills (hardware & software)
Proven experience with Mobile Device Management (Intune, JAMF, or similar)—including setup and ongoing management
Experience with OS deployment and imaging (PLUS OS Deployer or equivalent)
Office 365 administration and license management
Familiarity with MFA and phishing email response
Comfortable handling Tier 1–3 tickets
Self-motivated, fast learner, and proactive problem solver
Able to work onsite in Arlington, VA, 5 days/week during contract period
Preferred
A+ Certification, MCP, or Endpoint Manager certification
Experience with Windows-heavy environments
Experience with JAMF or other Mobile Device Management platforms
Experience with endpoint management tools
Benefits
Medical
Dental
Vision insurance
HSA
FSA
DCFSA account options
401k retirement account access with employer matching
Paid sick leave
Other paid time off as provided by applicable law
Company
Insight Global
Insight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2010-07-01Acquired
Leadership Team
Jared Streppa
President Of Company’s Technology Division
Recent News
Maryland Daily Record
2025-09-26
Company data provided by crunchbase