Gridless · 1 week ago
Technical Customer Success Specialist
Pennsauken, NJ
Full-time
Onsite
Entry, Mid Level
$45K/yr - $60K/yr
2+ years expGridless Power is a rapidly growing battery startup focused on solving energy storage problems. They are seeking a Technical Customer Success Specialist to provide front line technical support to customers, assist the sales team, and help with installations for new customers.
EnergyPower Grid
Responsibilities
Answer the customer support line and either resolve any issues or escalate to the proper support person
Provide guidance to customers as they deploy Gridless battery technology and be able to answer basic support and setup questions
Escalate any customer issues with the relevant department
Track order progress with the production department and communicate lead times to the sales team
Support other tasks related to sales and logistics as the need arises
Qualification
Required
2+ years experience
Ability to work with minimal supervision, balance multiple priorities, achieve deadlines
Ability to work in a startup environment with a small team
Able to manage multiple priorities
Strong customer service skills
Customer support: 2 years (Required)
Ability to Relocate: Pennsauken, NJ 08109: Relocate before starting work (Required)
Preferred
Experience with troubleshooting IoT devices and camera systems is a plus
Experience with IP cameras and video management systems is a plus
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Gridless
Gridless is a battery technology company that designs and manufactures products for enterprise and government customers.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.7MKey Investors
NJEDA
2023-07-11Grant
2017-10-17Seed· $0.7M
Leadership Team
J
Jason Halpern
Founder & CEO
Recent News
2023-12-22
Company data provided by crunchbase