Bio-Techne · 2 weeks ago
Field Service Engineer (Greater San Francisco Bay area)
California, United States
Full-time
Hybrid
Mid, Senior Level
$73K/yr - $120K/yr
3+ years expBio-Techne is a company focused on enabling cutting-edge research in Life Sciences and Clinical Diagnostics. They are seeking an experienced field service engineer to service revolutionary protein analysis instrumentation and support customers across North America.
BiotechnologyGeneticsManufacturingMedicalMedical Device
Responsibilities
Customer and Instrument support - Deliver onsite customer facing and remote support to diagnose and independently repair complex electro-mechanical scientific instruments in a laboratory environment. Maintain daily communications with customers to ensure resolution and proper follow-up. Ability to prepare samples for instrument testing as required, basic laboratory skills are essential. Completion of service protocols, meeting GMP documentation requirements. Field based role with extensive daily travel within North America
Schedule, Administration and Inventory management - Works independently with minimal direct supervision. Manage and schedule customer appointments until completion and on occasion, the creation of detailed technical paperwork and support documents. Timely submission of service reports to clients, accurate data entry into CRM software, monthly expenses and mileage logs. Management of personal inventory for successful repairs, field support and cost management
Support of sales, field applications team and technical support team - Work collaboratively to support the sales team with pre and post sales inquiries and tasks. Support the field applications and technical support teams both remotely and onsite to ensure successful resolution of complex customer situations and issues
The ability to lift and carry tools, parts and instruments weighing up to 50 lbs
Qualification
Required
Bachelor's degree, in an engineering / science field and 3 years' field service experience in life science, biotech or medical industry OR minimum of 5 years' field service experience in life science, biotech or medical industry, preferably with laboratory experience
Strong computer skills (Windows, Microsoft Office including Outlook and Salesforce)
Ability to travel as necessary – estimated up to 50%
Strong brand ambassador with professional demeanor
Excellent written and verbal communication skills with the ability to communicate complex technical issues in an easy to understand manner
Excellent attention to detail, analytical problem solving, time management and interpersonal skills
Resourceful, with the ability to work independently, adapt to frequent changes and do what is required to get the job done
Experience diagnosing and repairing mechanical, electrical, fluidic, pneumatic and/or electronic equipment
Basic laboratory skills, including experience in BSL2 and BSL3 labs
Valid driver's license, good driving record and passport is required
Benefits
We offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.
We invest in our employees’ financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.
We empower our employees develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.
We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.
We offer an accrued leave policy with paid holidays, paid time off, and paid parental leave.
Company
Bio-Techne
Bio-Techne is a supplier of tools for life science research, therapeutic manufacturing, and clinical diagnostics.
1001-5000 employees
H1B Sponsorship
Bio-Techne has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (4)
2022 (9)
2021 (6)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown1989-05-19IPO
Leadership Team
Kim Kelderman
President and CEO
Gary Latham
Chief Technology Officer
Recent News
2025-12-24
2025-12-13
Company data provided by crunchbase