Cummins Inc. · 2 weeks ago
Service Administrative Associate
325 Highway 49 South, Jackson, MS, 39218, US
Full-time
Onsite
New Grad, Entry Level
$55K/yr - $83K/yrCummins Inc. is seeking a talented Service Administrator to join their sales and service department in Jackson, MS. The role involves serving as the primary point of contact with customers, managing work orders, and providing administrative support to field service technicians and customers.
Automotive
Responsibilities
Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers
Identify customer’s needs, gathers pertinent information, provides quotes, develops claims, prepares repair plans and provides status updates to customers on repair work
Create complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact
Review work orders to ensure accuracy for invoicing and warranty
Complete required training on a timely basis
Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor
Provides administrative support by conducting research, preparing statistical reports and addressing routine to complex information requests
Gathers, compiles and verifies information and enters it accurately into documents such as reports, presentations or forms; and office systems such as databases or spreadsheets
Completes data collection, data entry and report generation on various departmental related activities
Performs associate functions as preparing correspondence, receiving visitors, arranging conference calls and scheduling meetings
Responds to, or redirects, routine to complex inquiries from external or internal sources about the organization/department, its activities, or processes so callers/visitors are answered promptly and accurately
Prepares documentation for payment of vendors, suppliers and other third parties as applicable; submits documentation and enters request for payments into accounting system; responds to inquiries from accounts payable and payees
Documents and maintains departmental policies and procedures
Participates as a team member on departmental related business improvement assignments and projects as needed
Performs other routine to complex administrative activities as needed per the established procedures of the organization and/or department
Act as an informal resource for colleagues with less experience
Qualification
Required
Previous experience with power generation and/or diesel engines is required
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations
Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience
Company
Cummins Inc.
At Cummins, we empower everyone to grow their careers through meaningful work, building inclusive and equitable teams.
Founded in 1919
10001+ employees
H1B Sponsorship
Cummins Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (856)
2024 (804)
2023 (709)
2022 (923)
2021 (812)
2020 (707)
Funding
Current Stage
Late StageLeadership Team
M
Matt Rogers
Executive Director - International Tax
Recent News
Research and Markets
2025-04-11
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