LTIMindtree · 1 week ago
Oracle Service Delivery Planning Manager (1426823)
NYC Metro Area
Full-time
Onsite
Mid, Senior LevelLTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models. The Service Delivery Planning Manager is responsible for strategically planning and overseeing service delivery operations, ensuring alignment with organizational goals and client expectations.
ConsultingEnterpriseInformation TechnologySoftware
Hiring Manager
Melvin Avinash
Responsibilities
Service Planning Strategy
Develop and maintain service delivery plans including SLAs and operational level agreements
Define service metrics KPIs and reporting mechanisms for performance monitoring
Governance Compliance
Ensure adherence to contractual obligations service quality standards and compliance frameworks
Prepare and review service level agreements SLAs and manage service catalogs
Operational Oversight
Coordinate with delivery managers and project teams to ensure timely and accurate service delivery
Monitor service performance and implement corrective actions for improvement
Stakeholder Management
Act as a primary liaison between clients and internal teams for service planning and escalations
Conduct regular service review meetings and share performance reports with stakeholders
Continuous Improvement
Identify service improvement opportunities and implement Service Improvement Plans SIPs
Drive automation and process optimization initiatives
Documentation Reporting
Maintain service quality plans MOMs and periodic performance reports for senior management
Qualification
Required
Service Planning Strategy
Develop and maintain service delivery plans including SLAs and operational level agreements
Define service metrics KPIs and reporting mechanisms for performance monitoring
Ensure adherence to contractual obligations service quality standards and compliance frameworks
Prepare and review service level agreements SLAs and manage service catalogs
Coordinate with delivery managers and project teams to ensure timely and accurate service delivery
Monitor service performance and implement corrective actions for improvement
Act as a primary liaison between clients and internal teams for service planning and escalations
Conduct regular service review meetings and share performance reports with stakeholders
Identify service improvement opportunities and implement Service Improvement Plans SIPs
Drive automation and process optimization initiatives
Maintain service quality plans MOMs and periodic performance reports for senior management
Benefits
Excellent benefits plan: medical, dental, vision, life, FSA, & PTO
Roll over vacation days
Commuter benefits
Excellent growth and advancement opportunities
Certification reimbursement
Rewards and recognition programs
Innovative and collaborative company culture
Commuter benefits
Medical insurance
Dental insurance
Vision insurance
Company
LTIMindtree
LTIMindtree is a worldwide technology consulting and digital solutions company that empowers businesses in a variety of sectors.
Founded in 1996
10001+ employees
H1B Sponsorship
LTIMindtree has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2651)
2024 (2855)
2023 (2267)
Funding
Current Stage
Late StageLeadership Team
Venu Lambu
Chief Executive Officer & MD
Vipul Chandra
Chief Financial Officer
Recent News
2026-01-17
2026-01-16
Business Standard India
2026-01-16
Company data provided by crunchbase