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Cavco Industries, Inc. · 1 week ago

Application Services Manager

Phoenix, AZ

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Cavco Industries, Inc. is a leading producer of factory-built homes and commercial structures, dedicated to providing quality and affordable housing solutions. The Application Services Manager is responsible for the operational leadership, support, and service delivery of the enterprise application portfolio, ensuring effective incident management and coordination between IT teams and business stakeholders.

Construction

H1B Sponsor Likely

Responsibilities

Assume responsibility for day-to-day production application uptime and timely processing working through members of the Enterprise Applications technical team

Monitor and mentor Enterprise application technical resources through production problem communications, escalations, issue resolution, and root cause analysis

Support onboarding new production applications, ensuring appropriate primary/backup support technical team members are assigned, appropriate application security and best practice configurations are implemented, and related IT teams are aware of critical go-live milestones and important support details

Manage application support ticket queues, including service requests, incidents, and enhancements, to ensure timely resolution and adherence to service level expectations

Serve as the primary point of contact for routine application issues, escalations, and P1/P2 incident coordination

Ensure incidents, problems, changes and requests are properly tracked, documented, and communicated

Monitor service performance metrics, ticket trends, and user satisfaction; identify and implement continuous improvements

Drive application resiliency through effective incident management, root cause analysis, and remediation planning

Partner with the Director to support disaster recovery (DR) and business continuity planning (BCP) for critical applications

Coordinate enhancement and change requests with business analysts, developers, and vendors

Assist in prioritizing minor enhancements and backlog items in alignment with business needs and capacity

Ensure changes follow defined governance, documentation, and testing standards

Act as a liaison between business units and technical teams to ensure clear communication and expectation management

Coordinate with third-party vendors on issue resolution, escalations, and performance monitoring

Support vendor SLA adherence and operational aspects of vendor relationships

Develop, maintain, and enforce operational best practices, procedures, and standards for application support

Ensure documentation and knowledge base materials are maintained for application processes, workflows, and common issues

Support compliance, security, and access control practices as defined by IT leadership

Qualification

ERP supportApplication managementITIL service managementTechnical knowledgeVendor coordinationOrganizational skillsProblem-solving skillsCommunication skillsDocumentation practices

Required

Bachelor's degree in a technical or business-related field preferred

8+ years of progressive experience in enterprise application support, application management, or IT service delivery

3+ years of experience in a lead or managerial role overseeing application operations or support teams

Strong experience supporting ERP and other enterprise applications in complex business environments

Strong technical knowledge of the wholistic application environment and interconnectivity including operating systems, databases, interfaces, application code, application security, and application configuration best practices

Working knowledge of ITIL-based service management processes (Incident, Problem, Change)

Experience coordinating across technical teams, business stakeholders, and vendors

Excellent organizational, prioritization, and problem-solving skills

Strong verbal and written communication skills

Preferred

Experience with ERP integrations, upgrades, or migrations

Familiarity with reporting, BI tools, and basic SQL querying

Exposure to both cloud-hosted and on-prem application environments

Background in manufacturing, finance, or operations-driven organizations

Demonstrated commitment to delivering high-quality user experiences

Benefits

Competitive pay and benefits

Opportunities for development and upward mobility

Company

Cavco Industries, Inc.

At Cavco, a leader in offsite home construction at 31 building lines nationwide, we ignite opportunity through the delivery of innovative, affordable housing.

Founded in 1965

Phoenix, AZ, US

5001-10000 employees

http://www.cavcohomes.com/

H1B Sponsorship

Cavco Industries, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (1)