Follett Higher Education ยท 1 day ago
Campus Retail Team Lead - Whittier College
Whittier, CA
Full-time
Onsite
New Grad, Entry, Mid Level
$20/hr - $23.94/hr
0+ years expFollett Higher Education is a leading provider of education technology and services, operating nearly 1,200 local campus stores across the continent. The Campus Retail Team Lead will support store operations, drive sales growth, and ensure exceptional customer service while mentoring team members and maintaining financial metrics.
EducationLanguage LearningTraining
Responsibilities
Execute store plans and daily operations for both traditional and rush (peak) periods consistent with company objectives
Execute sales promotions and special events (store, campus, community)
Partner with store leadership to review store financials and recalibrate goals to drive sales
Operate cash registers and store systems to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer, preparing bank deposits, and daily opening and closing activities
Maintain appropriate inventory control in alignment with store operational procedures
Keep all areas of the store environment neat, clean, and organized
Shipping/Receiving responsibilities
Set sales floor to meet visual merchandise standards for General Merchandise and Course Materials
Ensure the security of company assets and the safety of team members and customers, and adherence to company policies
May review and approve store markups, markdowns, and write-offs within company guidelines
Responsible for executing in-store course materials activities in collaboration with course materials leadership
Supervise the work activities of team members (FT/PT and temporary/seasonal) including:
Train and coach team members on company and store standards
Ensure team members follow company and store policies, procedures, and standards
Perform onboarding procedures for new hires
Schedule team members' work hours within the store's operating budget
Provide coverage for team members during breaks, lunch, vacation, or peak seasonal periods
Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience. To include:
Greet customers and answers phones to provide information, direct callers, and resolve escalated issues
Drive market growth initiatives such as POS email collection
Maintain service level agreements for OMS Orders
Review customer feedback as provided by Market Leader or Campus Store Manager and proactively provide solutions to feedback
Communicate and partner with the campus to include:
Day-to-day communication of store operational activities
Facilitate campus events
Other duties as assigned to support general store operations
Qualification
Required
Associate's Degree or equivalent
0-5 years of relevant experience
Strong organizational, time management, and problem-solving skills
Strong customer service, communication, and presentation skills
Strong analytical skills and financial acumen
Advanced relationship building, a demonstrated ability to influence a team, and customer outreach
General computer skills
Travel: minimal - less than 10%
Preferred
Academic retail experience is a plus
Benefits
Medical, Dental, & Vison
Voluntary Insurance plans
401k + 100% company match (up to 4%)
80 hours vacation + sick days
10 paid company holidays
Quarterly Bonus Plan
Company
Follett Higher Education
Follett Higher Education is a leading educational service provider and omnichannel retailer providing students, faculty and staff, parents, and fans with the course materials, learning tools, and retail services needed to successfully support the academic journey.
5001-10000 employees
H1B Sponsorship
Follett Higher Education has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Kevin Renshaw
Vice President Business Development & Strategic Partnerships
Mike McEneany
Vice President of Business Development & Strategic Partnerships
Recent News
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