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Lucent Health · 2 days ago

Implementation Coordinator

United States

Full-time

Remote

Mid Level

3+ years exp

Lucent Health is a company focused on providing a compassionate, data-driven care management solution for self-insured employers. The Implementation Coordinator plays a key role in ensuring a seamless integration of new groups into the operations process, building positive relationships from the outset and managing various implementation tasks effectively.

Health CareMedicalRisk Management

Hiring Manager

Shanin Grimmett

Responsibilities

Responsible for tracking the implementation checklist to ensure timely completion of all tasks

Provides daily direction and communication to the operations staff regarding tasks requiring completion for the implementation of new groups

Ensures with the Sales Executive that New Client Questionnaire has been satisfactorily completed by the group and communicated to the operations center

Ensures Plan Building department has completed the Benefits Plan Questionnaire and the Benefits Spreadsheet, and that these documents are understood by the group

Responsible for scheduling and driving implementation calls with the group to include creation of call agenda, recap of previous calls, follow up on outstanding issues, summary from relevant parties on call, wrap up, distribution of notes and tasks

Manage tasks required internally, by brokers, vendors, and the group during the implementation process

Ensure follow up tasks are completed on any outstanding items from weekly implementation calls

Inform group of any information requests and ensure that the info is provided in a timely manner. If the information is not provided explain to the group potential implementation delays

Ensure the timely completion of any documents or contracts provided to the group

Work with corporate Implementation Support staff to ensure Vendor Notifications, Plan Documents, Summary Benefit Cards, and ID cards are completed accurately and on time

Communicate any issues or potential issues to the Account Management Team as the arise

Complete comprehensive handoff with Account Manager at completion of Implementation utilizing the Implementation Completion Checklist

Escalate to management any issues that will delay implementation or processing of claims

Qualification

Employee Benefit KnowledgeProject ManagementMedical/Health Care ExperienceAccount ManagementMultitasking AbilityTroubleshooting SkillsCommunication SkillsProblem-Solving SkillsOrganizational SkillsTeam Leadership

Required

Maintain up to date and thorough knowledge of employee benefit provisions for group health plans including VBP, MEC, MERP, Traditional Medical, Dental, Vision and Prescription Drugs, etc

Demonstrate excellent communication, troubleshooting, listening and problem-solving skills

Ability to multitask and prioritize, excellent organization skills

Give direction to team members to ensure that all implementation tasks are completed accurately and on time

Coordinate weekly implementation calls to track the progress of each implementation

Minimum 3 years project management

Medical/Health Care experience

Strong computer skills and verbal communication

Preferred

Account Management experience highly desirable

Company

Lucent Health

As one of the nation’s largest independent TPAs, Lucent Health delivers vertically integrated health solutions, including plan administration, concierge care, pharmacy, and care management.

Founded in 2014

Nashville, Tennessee, USA

201-500 employees