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Rowan · 2 weeks ago

Piercing Studio Nurse - Sign On Bonus Available!

Lynnfield, MA

Full-time

Onsite

New Grad, Entry Level

$28/hr - $53/hr

Rowan is an innovative ear-piercing and hypoallergenic jewelry brand dedicated to providing safe and joyful ear-piercing experiences. The Piercing Studio Nurse will leverage nursing skills to ensure customer safety and comfort while performing piercings and educating clients on aftercare.

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Responsibilities

Create magical and memorable customer experiences by combining top-notch clinical care with a celebratory atmosphere during each piercing session

Ensure customer's safety and comfort and smooth flow of customer care

Provide confident, clear, and professional communication with clients throughout their entire piercing experience

Create a comforting atmosphere for customers, easing their concerns to ensure a relaxed and confident piercing experience

Educate customers on aftercare, promoting Rowan's After Care to support healing and ensure their well-being

Conduct a thorough ear evaluation to find the perfect earring placement and offer personalized styling advice

Actively monitor the customer experience, quickly addressing and resolving any issues to maintain Rowan's clinical piercing standards

Maintain a sterile and aseptic environment at the nurse station and on the procedure tray, ensuring all surfaces, instruments, and supplies are clean and properly sanitized to prevent contamination and promote customer safety

Use your expert knowledge of skin care and infection control and prevention to provide professional and personalized piercing services

Collaborate with the Studio Manager to keep operations running smoothly and foster a joyful, celebratory atmosphere

Flexibility to fill shifts as needed

May mentor and train new nurses to uphold Rowan's Clinical Piercing Standards, including shadowing piercing services and observing customer interactions

Stay attentive to anything that could impact the customer experience, and quickly report any issues to management while collaborating to resolve them

Ensure all piercing stations, including the nurse cart, mayo stand, and nurse nook, are always stocked with the necessary supplies and ready for any customer needs

Ensure the safety and cleanliness of our services by sterilizing jewelry and needle piercing instruments

Follow state, federal, and CDC guidelines closely to ensure a sanitary and safe piercing experience

Ensure high-quality performance to support key studio metrics, including revenue growth, efficiency in piercing services (e.g., piercings per hour), increasing average order value, and boosting sales

Educate customers on Rowan After Care, and the benefits of bringing home an extra pair of hypoallergenic, non-piercing jewelry to promote healing

Quickly address and escalate operational concerns, ensuring clear communication with management and team members to implement solutions efficiently