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Old National Bank · 1 day ago

Market Service Leader

US-TN-Murfreesboro

Full-time

Onsite

Mid, Senior Level

3+ years exp

Old National Bank has been serving clients and communities since 1834. The Market Service Leader is responsible for assisting the Community Banking Market Manager and Banking Center Managers in overseeing cash handling and daily operations of the banking centers, ensuring client service standards are met while contributing to sales efforts and leading change management initiatives.

BankingFinancial ServicesWealth Management

Responsibilities

Provide operational and service guidance to market banking centers to ensure all client service standards are met or exceeded

Remain proficient in products and systems to appropriately coach their direct reports and to be available to support client needs for staffing shortages, partnership activities and Saturday coverages

Conduct regular meetings with banking centers to build technical knowledge, proactively review new policies/procedures, and identify areas for consistency in the banking center

Responsible for reviewing daily/weekly/monthly operational reports and taking appropriate actions to oversee clearing of missing or exception items such as cash over/short items, missing CIP information or signature cards, and supporting safe deposit audits

Supervise and schedule the market float positions to ensure appropriate staffing is available in banking centers needing support due to vacations, leaves of absence, or staffing shortages

Ensure market float staff have appropriate training to complete responsibilities and understand expectations as they move among banking centers

Manage float staffing level according to the Market Model, interviewing and hiring market staff in partnership with the Community Banking Market Manager

Partner with Banking Center Managers, Community Banking Operations Partners and Risk, as appropriate, to identify best practices, opportunities for improved efficiency, operational risks, training needs and client service opportunities. Implements and supports various change management activities, helping team members understand what needs to be done differently, identifies potential impacts/risks and develops actionable plans