Golisano Institute for Business & Entrepreneurship · 1 week ago
Campus Center Front Desk Greeter
Rochester, New York Metropolitan Area
Part-time
Onsite
New Grad, Entry Level
$19/hr - $25/hrGolisano Institute for Business & Entrepreneurship is a small, non-profit post-secondary institution dedicated to fostering the next generation of business leaders. The Campus Center Front Desk Greeter will serve as the welcoming face of the Institute, managing front desk communications, assisting visitors, and supporting campus safety while maintaining a professional and inviting environment.
EducationNon ProfitTraining
Hiring Manager
Sarah Billings
Responsibilities
Greet and welcome students, staff, visitors, and prospective students and their families in a professional, friendly manner, ensuring a positive first impression
Maintain the front desk and main lobby environment, ensuring it remains clean, organized, and welcoming at all times
Provide accurate information, directions, and general assistance to guests, students, faculty, and staff
Monitor lobby activity and collaborate with Campus Safety to uphold safety, security, and proper conduct within the front desk and lobby area
Record visitor arrivals and departures, maintaining accurate, complete visitor logs and ensuring compliance with access protocols
Answer and direct incoming phone calls and inquiries; provide accurate information or route messages appropriately and promptly
Take clear and timely messages—by phone or in-person—and ensure they reach the intended recipients, prioritizing based on urgency
Draft and prepare professional communications including emails, letters, and reports, upholding institutional tone and standards
Perform clerical functions such as filing, copying, scanning, data entry, and maintaining organized physical and digital records with confidentiality
Support departmental scheduling by coordinating meetings, appointments, and conference room reservations
Receive, sort, and distribute incoming mail and packages; verify deliveries and notify recipients or arrange internal delivery as needed
Manage the sign-in and check-in process for visitors and guests, ensuring all required identification and authorization steps are followed
Maintain accurate records of visitor badge assignments, access updates, and any changes to building entry permissions
Ensure students badge-in daily at designated stations for attendance tracking and safety accountability
Enforce building access policies and procedures to maintain a secure, well-regulated campus environment
Perform additional responsibilities or special projects as requested to support departmental operations
Qualification
Required
Personable, professional, and detail-oriented
Strong communication skills
Exceptional customer service skills
Ability to multitask effectively
Ability to remain seated or stationed at the front desk for extended periods
Ability to stand, walk, and move throughout the lobby and surrounding areas as needed
Ability to bend, reach, and lift or carry items up to 20 pounds (e.g., packages, supplies, deliveries)
Frequent use of a computer, telephone, and standard office equipment
Ability to speak clearly, hear, and communicate effectively in person and over the phone
Ability to maintain awareness of lobby activity and respond promptly to inquiries and safety concerns
Ability to work in a fast-paced environment with frequent interruptions and shifting priorities
Company
Golisano Institute for Business & Entrepreneurship
Golisano Institute for Business & Entrepreneurship is a non-profit academy that teaches business skills through real-world projects.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Matangi Buch
AVP/Chief Technology Officer
John Mordaci
Vice President for Partnerships
Recent News
Rochester Business Journal
2025-12-22
Rochester Business Journal
2025-11-20
Central New York Business Journal
2025-10-21
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