CyberCoders · 2 weeks ago
Customer Success Manager- bilingual (English/Spanish)
Columbus, OH
Full-time
Onsite
Entry, Mid Level
$65K/yr - $80K/yr
2+ years expCyberCoders is a growing robotics organization paving the way for AI driven hardware and manufacturing solutions. They are seeking a proactive and customer-focused Customer Success Manager who is bilingual in English and Spanish to ensure that clients receive exceptional post-sale support and achieve their desired outcomes with their products and services.
RecruitingSearch Engine
No H1B
Responsibilities
Serve as the main point of contact for customers post-sale, ensuring their needs are met and expectations exceeded
Monitor customer health metrics and proactively address any issues that may arise
Develop and maintain strong relationships with clients to ensure ongoing satisfaction and retention
Provide training and support to customers on product features and best practices
Gather feedback from customers and communicate it to the product team to enhance our offerings
Identify opportunities for upselling and cross-selling additional products or services to existing customers
Collaborate with sales, support, and product teams to ensure a cohesive customer experience
Qualification
Required
2+ years of experience in technical post-sales support/customer success ideally in robotics/manufacturing
Fluent in both English and Spanish, with excellent verbal and written communication skills in both languages
Ability to travel (up to 30%) to customer sites
Experience in post-sale support or customer success roles
Strong problem-solving skills with a customer-centric mindset
Ability to build and maintain strong relationships with customers
Familiarity with customer success metrics and tools
Preferred
Experience in customer support, negotiation, sales, or post sale account management
Background in the robotics or manufacturing sectors
Benefits
Daily free lunch
Flexible PTO (take the time you need, when you need it)
Comprehensive medical, dental, and vision insurance
Paid parental leave
401(k) retirement plan
Generous employee referral bonuses-help us grow our team!
Company
CyberCoders
CyberCoders is a recruiting firm locating job positions across all industries, including finance, education, engineering and healthcare.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2013-12-02Acquired
Leadership Team
Nate Shuman
Lead Recruiter (Tech) CEO Club
Matt Miller
CTO
Recent News
2025-04-12
Company data provided by crunchbase