EPS Corporation ยท 1 week ago
IT SUPPORT / HELPDESK SUPPORT
South Carolina - SC US (Primary)
Full-time
Onsite
Mid Level
3+ years expEPS Corporation is seeking a Help Desk and Audio-Visual VTC Support specialist to provide technical support for AFCENT networks and client systems. The role involves ensuring seamless IT operations, troubleshooting issues, and maintaining VTC equipment.
CRMInformation TechnologyManufacturingSoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide Communications Focal Point (CFP) Help Desk support to end users
Identify, research, and resolve technical problems for AFCENT network users
Respond to support requests via phone, email, and in person; manage trouble tickets
Track and document issues to ensure timely resolution and reporting
Support tier-one IT operations, including service interruptions and inspections
Manage user and administrator accounts for workstations and servers
Perform AV/VTC system maintenance, documentation, and upgrades
Test and build platforms for multi-site VTC connections
Maintain a Master Schedule and conduct daily equipment checks
Conduct site surveys and recommend AV/VTC system solutions
Maintain and repair AV systems, monitors, projectors, and VTC components
Develop and submit a Help Desk and AV/VTC Monthly Status Report
Qualification
Required
3 years of experience in Help Desk Support
Security+ Certification Required
U.S. Citizenship & Active Top-Secret Clearance with SCI Eligibility Required
Experience in IT help desk support, troubleshooting, and account management
Knowledge of AV/VTC systems, configuration, and maintenance
Strong documentation, reporting, and problem-solving skills
Ability to support inspections, upgrades, and system continuity
Company
EPS Corporation
EPS Corporation (EPS) is a Woman Owned Small Business(WOSB) with the capacity, quality and business processes to support customers on a worldwide basis.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
A
Antoinette Musorrafiti
CEO and President
Francesco Musorrafiti
Chairman and Chief Executive Officer
Company data provided by crunchbase