Sportradar · 2 weeks ago
Client Advocacy & Community Lead
810 7th Avenue, New York
Full-time
Hybrid
Senior Level, Lead/Staff
$85K/yr - $115K/yr
8+ years expSportradar is the world’s leading sports technology company, seeking a strategic and client-focused Client Advocacy & Community Lead. This role will drive global efforts in consolidating client feedback and managing the Client User Group to foster engagement and actionable dialogue.
Information Services
Responsibilities
Client User Group management: Launch and scale a sustainable, member-driven user group: drive membership, governance, programming (calls, webinars, conference), advocacy, and measurable value for Sportradar clients
Client survey oversight
Client feedback consolidation strategy
Insight sharing & stakeholder engagement
Continuous improvement & innovation
Qualification
Required
8+ years of experience in commercial related role, preferably in a global B2B environment
Must have previous experience building & scaling a user community or association, implementing membership models (dues, tiers, renewals) and governance (board formation, bylaws, committees)
Ability to effectively communicate and interact with C-suite level clients
Proven track record of managing client feedback programs and driving cross-functional change
Strong analytical skills with the ability to translate data into compelling narratives
Excellent communication and stakeholder management skills
Experience with CRM systems and feedback analytics tools
Strategic thinker with a bias for action and a passion for client advocacy
Preferred
Experience working in a matrixed, global organization
Familiarity with voice-of-customer (VoC) platforms and methodologies
Ability to influence and drive alignment across diverse teams
Benefits
Comprehensive benefits package
Performance bonus program
Equity stock purchase
401k contribution
Global Employee Assistance Programme
Calm and Reulay app (leading well-being apps designed to support focus, quality rest, mindfulness, and long-term mental resilience)
Online training videos
Flexible working hours
Company
Sportradar
Sportradar Group AG (NASDAQ: SRAD), founded in 2001, is a leading global sports technology company creating immersive experiences for sports fans and bettors.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Eduard Blonk
Regional CEO Asia Pacific (interim)
Gerard Griffin
Chief Financial Officer
Company data provided by crunchbase