Zero Networks · 4 days ago
Senior Technical Support Engineer - Charlotte, NC
United States
Full-time
Remote
Senior Level
5+ years expZero Networks is a cutting-edge network security solutions provider that is growing fast. They are seeking an experienced Support Engineer to provide innovative and empathetic technical support to customers, ensuring satisfaction and driving continuous improvement of their products and services.
Cyber SecurityData Center AutomationInformation TechnologyNetwork Security
Responsibilities
Diagnose and resolve technical issues, providing timely and accurate customer support
Work closely with cross-functional teams to enhance product functionality and resolve customer challenges
Continuously seek to improve your technical skills and knowledge, embracing our culture of learning and personal development
Uphold high standards of service, striving for excellence in every customer interaction
Maintain clear, empathetic, and effective communication with customers and team members
Tackle complex problems with a can-do attitude, demonstrating resilience in the face of challenges
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
5+ years of relevant work experience (Network/Security/SaaS Support) - Must
Proficiency in Active Directory/GPO, Windows, Linux and PowerShell/ Python scripting - Must
Proven experience in technical support role, preferably in the cybersecurity industry
Excellent problem-solving and communication skills
Willingness to learn and adapt in a fast-paced environment
Strong understanding of network security skills and the ability to work independently and as part of a team
Commitment to innovation, integrity, and excellence
Company
Zero Networks
Zero Networks unites microsegmentation, identity segmentation, and secure remote access to stop ransomware and enable Zero Trust.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$99.95MKey Investors
Highland EuropeU.S. Venture PartnersVenrock
2025-06-03Series C· $55M
2023-12-13Series B· $20M
2022-02-22Series A· $20.3M
Leadership Team
Benny Lakunishok
Co-Founder & CEO
Adam Hofeler
Vice President of Sales and GTM
Recent News
EIN Presswire
2025-12-17
Help Net Security
2025-11-03
Company data provided by crunchbase