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PopStroke Entertainment Group · 6 days ago

Operating Partner

Tuscaloosa, AL

Full-time

Onsite

Senior Level

$80K/yr - $100K/yr

7+ years exp

PopStroke Entertainment Group is a rapidly growing brand in the hospitality sector, specializing in a unique mini-golf experience. The Operating Partner will manage daily operations, oversee food and beverage services, and ensure exceptional guest satisfaction while leading a team of employees.

Food and BeverageGolf

No H1B

Responsibilities

Oversee and manage all areas of the venue and make final decisions on matters of importance

Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs

Ensure that all financial (invoices, reporting) and personnel/payroll-related administrative duties are completed accurately, on time, and in accordance with company policies and procedures

Manage food safety and planning

Enforce sanitary practices for food handling, optimal cleanliness, and maintenance of kitchen, dining areas, PopStroke Greens courses, golf buildings, and ice cream shop

Ensure compliance with operational standards, company policies, and all federal/state/local laws and ordinances

Maintain high-quality food preparation and service

Maintain a professional image of the entire property, including cleanliness, proper uniforms, and appearance standards

Estimate and calculate food and beverage costs

Manage retail operations and inventory

Oversee efficient provisioning and purchasing of supplies

Oversee Kitchen Manager and Kitchen Staff to ensure proper portion control and preparation standards to minimize waste

Ensure the highest quality of product and execution standards for every guest

Must be ServSafe certified and uphold all ServSafe guidelines

Ensure exceptional guest service in all areas. Respond to complaints and take all appropriate actions to turn dissatisfied guests into return guests

Ensure proper security procedures to protect employees, guests, and company assets

Maintain a safe working and guest environment to reduce injury and accidents; complete accident reports promptly

Manage shifts, including daily decision-making, scheduling, and planning while upholding standards, quality, and cleanliness

Investigate and resolve complaints concerning food quality, service, or issues on the PopStroke Greens courses

Provide direction to employees on operational and procedural issues

Interview hourly employees

Direct hiring, supervision, development, counseling, and termination when necessary

Conduct orientation, explain the PopStroke philosophy, and oversee training for new employees

Develop employees by providing ongoing feedback, establishing performance expectations, and conducting performance reviews

Recruit, coach, counsel, and develop future managers; communicate values, strategies, and objectives

Maintain accurate and up-to-date staffing plans for restaurant and golf operations

Prepare schedules and ensure the venue is properly staffed for all shifts

Maintain a strong presence in the local community and support involvement initiatives with both golf and restaurant teams

Qualification

Management experienceRestaurant operationsGolf operationsMS WordMS ExcelServSafe certificationSelf-disciplineOutgoing personalityLeadership abilityCommunication skills

Required

Proficiency in MS Word, Excel, Outlook, and Outlook Calendar

Minimum 7 years of management experience in a high-volume environment within hospitality, entertainment, or restaurant operations

Proficient in restaurant functions including food planning/prep, purchasing, sanitation, security, personnel management, recordkeeping, and reporting

Proficient in golf operations including maintenance of PopStroke Greens courses, pars, ordering of supplies, and staffing levels

Valid driver's license

Must be eligible to work in the United States

Self-discipline, initiative, leadership ability, and outgoing personality

Pleasant, polite manner with neat and clean appearance

Ability to motivate employees to ensure food, service, and golf experience meet standards

Ability to manage multiple activities simultaneously and resolve venue issues effectively

Strong communication skills for leading diverse staff

Ability to balance food, beverage, and labor costs while maintaining operating standards

Ability to assess qualifications and experience of job applicants

Preferred

College degree preferred; Bachelor of Science in hotel/restaurant management desirable. Comparable experience considered

Company

PopStroke Entertainment Group

PopStroke is an experiential mini golf and casual dining concept merging a dynamic, technologically advanced, and friendly environment open to guests of all ages.

Founded in 2019

Orlando, Florida, USA

1001-5000 employees