AAA Club Alliance · 1 day ago
Field Service Engineer
Columbus, OH
Full-time
Onsite
Entry, Mid Level
$23/hr - $35.73/hr
2+ years expAAA Club Alliance is currently seeking a Field Service Engineer. This role involves providing front line support to the business community, including equipment deployment and troubleshooting, while also managing after-hours service desk responsibilities.
Consumer Services
Responsibilities
Provide front line support to the business community. Responsible for deployment, support and removal of, equipment including phone, desktop, printers, tablets etc. Work with the Technical Asset Manager to properly capture and inventory assets in the field. Document activities in work notes within a Service Now Incident, supplying relevant technical and non-technical information
After-hours (24x7) on-call Service Desk rotation is required
Support connectivity issues (VPN, DUO 2 Factor, Citrix, Access to remote applications). Perform device setup and deployment (desktops, printer, mobile, A/V technologies etc.)
Analyze, troubleshoot, and repair products/equipment, Identify, analyze, and repair product failures, orders and replace parts as needed. Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution
Document all pertinent end user identification information, including name, contact information, business unit, nature of problem or issue and impact to business operations. Prioritize and schedule incidents. Escalate issues (when required) to the appropriately experienced technician and/or management
Perform hands-on problem remediation at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Test problem resolution procedures to ensure incident has been adequately resolved
Qualification
Required
Bachelor's Degree or professional technical certifications in a related area, or equivalent work experience
2 - 4 years of applicable experience, preferably with PC's, laptops, tablets, and servers
Knowledge of basic computer hardware, including desktops, laptops, virtual machines and printers
Experience with desktop and server operating systems, including Windows 7 and 10
Understanding of mobile device set up, configuration and support
Extensive knowledge and support experience with Microsoft products including MS Office, Operating Systems, Active Directory, group policy, MS Exchange client and virtual desktops
Working knowledge of a range of diagnostic utilities, including Symantec, McAfee and HP utilities
Familiarity with the fundamental principles of ITIL
Exceptional written and oral communication skills
Great customer service skills both on the phone and off
Ability to establish and maintain professional working relationships with clients, suppliers, staff, and management
Ability to communicate complex information clearly to both technical and non-technical audiences
Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills
Valid driver's license with access to your own automobile is required
Travel and schedule flexibility is required
Preferred
Knowledge of basic networking and Avaya IP Phone Systems are a plus
Benefits
Comprehensive health benefits package.
Up to three weeks of paid time off accrued during your first year.
401(K) plan with company match up to 7%.
Professional development opportunities and tuition reimbursement.
Paid time off to volunteer & company-sponsored volunteer events throughout the year.
Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Health & Life Insurance, Short Term/Long Term Disability.
Medical, Dental, and Vision plan options
Up to 2 weeks Paid parental leave
401k plan with company match up to 7%
2+ weeks of PTO within your first year
Paid company holidays
Company provided volunteer opportunities + 1 volunteer day per year
Free AAA Membership
Continual learning reimbursement up to $5,250 per year
And MORE! Check out our Benefits Page for more information
Company
AAA Club Alliance
For more than 100 years, we’ve been helping people get to where they’re going.
Founded in 1900Wilmington, Delaware, US
1001-5000 employees
H1B Sponsorship
AAA Club Alliance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (3)
2022 (5)
2021 (1)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Tom Wiedemann
President & CEO
Cathy Ovchar
EVP and CFO
Company data provided by crunchbase