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First Horizon Bank · 1 week ago

Client Service Banker – Contact Center

Winston-Salem, North Carolina, United States

Full-time

Onsite

Entry Level

$20/hr - $20/hr

2+ years exp

First Horizon Bank is a leading regional financial services company dedicated to helping clients unlock their full potential. The Client Service Banker will deliver exceptional customer experiences, ensuring clients' banking needs are met with precision and efficiency while maintaining strong relationships with clients and internal partners.

BankingFinanceFinancial ServicesRisk Management

H1B Sponsor Likely

Responsibilities

Maintain a deep understanding of banking products and services to meet clients’ needs

Listen to understand and deliver opportunities for our clients

Delivers exceptional professional experience consistently during each call

Serving clients with a one contact resolution focus

Have a “Let’s Find a Way” mindset

Focus on deepening existing client relationships

Being adaptable to support the business need by being curious and asking the right questions while serving clients

Follow documented procedure as a self-sufficient tool/resource to effectively support clients

Exceptional communication, listening, and interpersonal skills

Qualification

Customer service experienceBanking products knowledgeComputer skillsBilingual in EnglishSpanishExceptional communication skillsProblem-solving skillsAttention to detailInterpersonal skills

Required

High school diploma or equivalent required

Minimum two years of customer service experience or equivalent combination of education, training, and experience

Strong computer skills and ability to use multiple applications simultaneously

Excellent verbal and written communication skills with emphasis on grammar and etiquette

Process strong problem-solving skills, customer advocacy, attention to detail expertise, and a commitment to maintaining confidentiality

Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards, including qualitative and/or quantitative productivity standards

Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

Must be able to talk, listen and speak clearly on telephone

Preferred

Bilingual in English and Spanish is a plus

Benefits

Medical with wellness incentives, dental, and vision

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

Company

First Horizon Bank

Glassdoor3.6

First Horizon Bank provides personal, business, and corporate banking, and private client services, to families and businesses.

Founded in 1864

Raleigh, North Carolina, USA

5001-10000 employees

https://www.firsthorizon.com/pmc

H1B Sponsorship

First Horizon Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (36)

2024 (31)

2023 (15)

2022 (17)

2021 (19)

2020 (16)