Glacier Bank ยท 1 day ago
Corporate Commercial Card Support Supervisor
Billings, MT
Full-time
Onsite
Mid, Senior LevelGlacier Bancorp, Inc. is a regional bank holding company providing commercial banking services across several states. The Corporate Commercial Card Support Supervisor leads the Commercial Credit Card Support Team, managing customer support channels and ensuring high-quality service while fostering a customer-first culture.
BankingFinancial Services
No H1B
Responsibilities
Lead with a passion for customer support, fostering a team culture focused on delivering friendly, professional, and efficient service to commercial card customers and Division personnel
Supervise all customer support channels, including phone and call center operations, to ensure consistent, high-quality service aligned with our customer experience standards
Ensure team provides friendly, professional, prompt, efficient, and accurate service
Manages the Commercial Card Support Specialist processing of incoming customer correspondence, mail, department's support inbox, reporting, and the requested maintenance and/or responses to the appropriate parties
Lead with purpose by empowering and developing the Commercial Credit Card Support team
Foster a collaborative, customer-focused culture that values accountability, continuous improvement, and professional growth
Provide strategic leadership through effective training, thoughtful staff scheduling, and informed staffing decisions that support both team success and organizational goals
Supervisory activities include training, hiring, directing job assignments, monitoring staff performance, monitoring and escalating staffing needs, coaching, counseling, training, disciplining as necessary, quality control, performance appraisals, etc
Provide strategic oversight of the review and processing of business and commercial credit card applications and increase requests, ensuring accuracy and compliance with established policies and procedures
Lead the team with a customer-focused mindset, promoting accountability and operational excellence
Ensure timely and precise input of new accounts into the processing system, while fostering a culture of quality, efficiency, and continuous improvement
Researches, evaluates, and recommends new procedures for the efficient and effective operation of the commercial credit card program
Update procedures on a regular basis to maintain current documents at all times
Support cross-functional projects and initiatives, and perform additional credit card or administrative duties as assigned by the Commercial Card Operations Manager
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Must complete the assigned online training courses and achieve a passing score by due date
Qualification
Required
Lead with a passion for customer support, fostering a team culture focused on delivering friendly, professional, and efficient service to commercial card customers and Division personnel
Supervise all customer support channels, including phone and call center operations, to ensure consistent, high-quality service aligned with our customer experience standards
Ensure team provides friendly, professional, prompt, efficient, and accurate service
Manages the Commercial Card Support Specialist processing of incoming customer correspondence, mail, department's support inbox, reporting, and the requested maintenance and/or responses to the appropriate parties
Lead with purpose by empowering and developing the Commercial Credit Card Support team
Foster a collaborative, customer-focused culture that values accountability, continuous improvement, and professional growth
Provide strategic leadership through effective training, thoughtful staff scheduling, and informed staffing decisions that support both team success and organizational goals
Supervisory activities include training, hiring, directing job assignments, monitoring staff performance, monitoring and escalating staffing needs, coaching, counseling, training, disciplining as necessary, quality control, performance appraisals, etc
Provide strategic oversight of the review and processing of business and commercial credit card applications and increase requests, ensuring accuracy and compliance with established policies and procedures
Lead the team with a customer-focused mindset, promoting accountability and operational excellence
Ensure timely and precise input of new accounts into the processing system, while fostering a culture of quality, efficiency, and continuous improvement
Researches, evaluates, and recommends new procedures for the efficient and effective operation of the commercial credit card program
Update procedures on a regular basis to maintain current documents at all times
Support cross-functional projects and initiatives, and perform additional credit card or administrative duties as assigned by the Commercial Card Operations Manager
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Must complete the assigned online training courses and achieve a passing score by due date
Benefits
Medical, dental, vision, life insurance
Retirement plan including employer match and profit sharing
Paid vacation
Holiday and sick leave
Health savings account option
Employee Assistance Program (EAP)
Health rewards program
Retirement savings plan, including 401(k) and Profit-Sharing plans
Short and long-term disability benefits
Education and training benefits
Discounts on banking products and services
Generous Paid Time Off (PTO) plan
Paid holidays
Company
Glacier Bank
Glacier Bank provides personal and business banking services offers checking and personal savings accounts.
Founded in 1955
201-500 employees
Funding
Current Stage
Growth StageRecent News
Glacier Bancorp, Inc.
2025-10-01
Glacier Bancorp, Inc.
2025-06-26
Glacier Bancorp, Inc.
2025-06-26
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