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The Hinckley Company · 1 day ago

Client Service Director

Stuart,FL,US

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

The Hinckley Company is a leader in yachting craftsmanship and customer experience, and they are seeking a Client Service Director to cultivate client relationships and oversee service projects. The role involves ensuring high standards of service, managing work orders, and collaborating with industry professionals to enhance the company's reputation.

AutomotiveLeisureLifestyleManufacturing

Responsibilities

Establish exceptional relationships with customers

Cultivating and maintaining top notch customer support as well as providing frequent updates to customers on the status of their project process/timeline

You will be able to take a consultative approach to understanding customer needs

You will project manage, itemize work orders, including parts, costs, and labor

Finalize and invoice work orders

Provide a prompt, detailed, and timely flow of all paperwork while maintaining effective communication on the project to the customer

Communicate with manufacturers or warranty to get approval prior to repairs

Coordinate work orders with service managers to schedule workforce and equipment, ensuring delivery/commitment dates are met

Inspect quality of work performed

Monitor service jobs in process and obtain customer approval for growth work or scope changes as needed

As an industry expert, you will collaborate and communicate with other industry professionals to build a strong reputation for quality and service

Prospect for new business and Identify additional work opportunities and negotiate contracts with the customer

All duties as assigned

Qualification

Boating industry knowledgeSales to high-value clientsEstimating boat repairsCustomer service skillsMicrosoft Word proficiencyMicrosoft Excel proficiencyProject managementCommunication skillsNegotiation skills