Prudential Financial · 2 weeks ago
Director, Experience Design
Newark, NJ
Full-time
Onsite
Senior Level, Lead/Staff
$165K/yr - $223K/yr
8+ years expPrudential Financial is seeking a Director of Experience Design to lead strategy, design excellence, and team growth across their enterprise digital ecosystem. This role focuses on creating unified and intuitive customer experiences across various digital platforms, collaborating with multiple teams to enhance user engagement and drive business growth.
Asset ManagementFinanceFinancial ExchangesFinancial ServicesHealth CareInsuranceRetirement
Responsibilities
Creation of unified, high-performing ecosystem: Prudential.com, MyPru, and connected platforms deliver seamless, brand-aligned experiences across acquisition and servicing to drive business growth
Challenging the status quo and driving simplification through fresh thinking: Lead efforts to simply how we work and communicate, challenging legacy processes and reframing how we position teams, processes, and services
Simplified, intuitive user journeys: Customers are able to complete tasks faster and with less friction, increasing satisfaction and ease of doing business
Tangible business impact: Growth in traffic, conversion, enrollment, and adoption reflects effective design and messaging
Improved operational efficiency: Shorter cycle times, fewer support calls, and reduced defects signal streamlined, reliable experiences
Define and evolve the vision for Prudential’s digital front door, ensuring cohesion across marketing, servicing, and authenticated experiences
Apply systems thinking to connect platform strategy with customer journeys, personalization, and business outcomes
Lead the reimagining and redesign of Prudential.com and MyPru, shaping how customers engage with our digital platforms
Continuously improve the end-to-end user experience through iterative design, information architecture, usability testing, and performance insights
Own and elevate design execution across platforms, focusing on clarity, usability, and accessibility (WCAG)
Translate insights from research, analytics, and voice-of-customer into actionable design improvements
Guide prioritization using experimentation frameworks and data-driven decision-making
Improve acquisition and servicing journeys through intuitive flows, simplified content, and responsive design
Collaborate across disciplines to ensure cohesive, scalable experiences that reflect brand purpose
Contribute to and evolve the enterprise design system to support consistency and efficiency
Manage and inspire a team of UX designers fostering a culture of creativity, accountability, and continuous learning
Promote professional growth through mentorship, feedback, and clear career paths
Evangelize the value of design across the enterprise and celebrate team accomplishments
Collaborate with senior leaders in Marketing, Product, Technology, and Brand to align design strategy with business goals and platform roadmaps
Work closely with Legal, Compliance, and Accessibility partners to ensure experiences meet enterprise standards and regulatory requirements
Represent Experience Design in cross-functional forums, influencing digital transformation, brand adoption, and innovation initiatives
Qualification
Required
8+ years in UX or Product Design leadership (enterprise or large-scale ecosystem experience preferred)
4+ years of people management experience, and at least 2 years of interaction experience with executive teams
Proven track record leading cross-functional teams to deliver measurable business and customer impact
Strong background in web platform design (AEM, content-driven, transactional, and authenticated experiences)
Experience with design systems (Figma), accessibility standards (WCAG), and agile delivery models
Skilled in stakeholder influence, executive communication, and managing multiple complex initiatives
Data-driven mindset with comfort in using VOC, analytics, and A/B testing to guide design decisions
Passion for mentoring designers, nurturing team culture, and scaling design as a strategic advantage
Benefits
Market competitive base salaries, with a yearly bonus potential at every level.
Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
401(k) plan with company match (up to 4%).
Company-funded pension plan.
Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
Company
Prudential Financial
Prudential Financial specializes in the fields of investment management, life insurance, and retirement benefits. It is a sub-organization of Prudential Financial.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.25BKey Investors
AM Best
2025-03-13Post Ipo Debt· $750M
2024-02-14Post Ipo Debt· $500M
2001-12-13IPO
Leadership Team
Andrew Sullivan
Chief Executive Officer
Yanela Frias
Executive Vice President & Chief Financial Officer
Recent News
Channel NewsAsia
2026-01-19
2026-01-03
MarketScreener
2025-12-18
Company data provided by crunchbase