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Pollo Campero · 5 days ago

Human Resources Manager Field Operations

Dallas, TX

Full-time

Hybrid

Senior Level

7+ years exp

Pollo Campero is seeking a Human Resources Manager for Field Operations to serve as a strategic HR partner to Operations Leaders. This role is responsible for all HR-related needs at the restaurant level, fostering a positive work environment and ensuring a positive employee experience.

Food and BeverageHospitalityInternetRestaurantsRetail

Hiring Manager

Andrea Girón

Responsibilities

Responsible for the day-to-day field HR Operations (restaurant level), supporting employee relations and partnering with managers to build a positive work culture

Build and maintain strong business relationships with key stakeholders across the organization

Lead a team of HR field professionals to deliver value-added support to employees and management and to foster a positive and productive work environment

Utilize deep knowledge of HR practices, employment law and industry trends to ensure compliance and mitigate risks. Resolve employee relations issues, conduct effective investigations when needed and provide guidance to employees and management

Anticipate future HR needs and proactively address them to support the company’s growth and success

Review and analyze people experience data and KPIs to guide decision making and recommend improvements

Maintain proactive communication with Operations Leaders to share learnings, talent needs and develop integrated solutions

Work closely with other HR team members to provide effective support and experience throughout the full employee lifecycle, from hiring to development, to offboarding

Drive performance management by coaching leaders on feedback practices, accountability measures and promoting high-impact development conversations

Work closely with Operations Leaders, Talent Management and Training teams on workforce management, through forecasting and planning talent pipelines and executing developing programs

Champion company culture through the facilitation of engagement initiatives, recognition efforts and events

Qualification

HR ManagementEmployee RelationsMulti-state Employment LawsAnalytical SkillsBilingual (English-Spanish)Project ManagementCoaching SkillsCommunication SkillsRelationship BuildingProblem SolvingAttention to DetailSelf-starter