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Tabby | تابي · 6 days ago

Senior Data Analyst, CX Analytics

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

Tabby is a leading FinTech company focused on reshaping financial relationships for consumers. The Senior Data Analyst in CX Analytics will play a crucial role in enhancing customer support through data-driven insights, analytics, and process optimization, collaborating closely with various teams to improve performance and decision-making.

Artificial Intelligence (AI)BillingFinanceFinancial ServicesFinTechPayments

Growth Opportunities

Responsibilities

Analyze large-scale datasets related to agent performance, support interactions and QA

Write optimized SQL queries using tools like BigQuery and ClickHouse

Build dashboards in Tableau, Metabase

Detect behavioral and performance trends among agents and support teams

Partner with QA to identify root causes in agent behavior and customer issues

Use LLM tools with practical prompt engineering for daily analytical tasks, summarization, and insights generation

Ability to assess and profile LLM outputs for quality, relevance, and analytical correctness in business contexts

Familiarity with LLM APIs and integrating model outputs into analytical or internal tooling workflows

Work with Airflow and Python to automate data tasks and support workflows

Suggest and co-build improvements in agent tooling, ticket routing, and SLA tracking

Translate business inefficiencies into trackable metrics and measurable outcomes

Act as an analytical partner to Operations, Support Management, QA, and Training

Work with Data Engineering to ensure clean, accurate, and well-modeled data pipelines

Communicate findings clearly through presentations, visualizations, and concise documentation

Qualification

Advanced SQLPythonData visualizationLLM agentsAirflowPrompt engineeringBigQueryClickHouseEnglish proficiencyCross-functional collaborationPresentation skills

Required

3+ years of experience as a data analyst in a fast-paced, data-heavy environment

Advanced SQL skills (preferably in BigQuery and/or ClickHouse)

Proficiency in Python for data analysis, automation, and integration tasks

Experience with data visualization tools (e.g. Tableau, Metabase, Looker)

Understanding of Airflow, DAG orchestration, and modern data pipelines

Experience with LLM agents, prompt engineering, and OpenAI API usage

Ability to translate business questions into structured, testable hypotheses

Strong presentation and storytelling skills; able to communicate with technical and non-technical stakeholders alike

Upper-Intermediate or higher English proficiency (spoken and written)

Benefits

We offer remote work from anywhere in the world (our schedule is based on Dubai time though) and are happy to work out an individual relocation plan for you.

We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

A working environment that gives you autonomy and responsibility from day one.

Participation in the company’s employee stock options program.