Origence · 3 weeks ago
Supervisor, Operations
Greenwood Village, CO
Full-time
Onsite
Mid, Senior Level
$52K/yr - $65K/yr
3+ years expOrigence is a fintech company specializing in SaaS lending solutions for credit unions. The Operations Supervisor will coordinate daily operations of the onboarding team, ensuring compliance and client satisfaction while developing staff and improving operational processes.
BankingElectronic Design Automation (EDA)Financial ServicesInformation Technology
Responsibilities
Train and provide or identify development opportunities for the staff. This includes but not limited to; technical, product and soft skill training linked to increase in knowledge, service levels, responsibilities, initiatives, onboarding completeness, accuracy, and compliance to company policy and personal development
Effectively supervise the team’s productivity to ensure SLA commitment (service level agreement) and direct the necessary daily activity to ensure client satisfaction and business objectives are being met
Responsible for monthly audits; ensure all service request within Cherwell ticketing system are processed accurately and timely for revenue recognition
Resolve and track issues / inquiries from Sales as they arise and address root-cause problems to facilitate a higher level of efficiency and effectiveness in system processes
Provide input for on-going development and improvement on systems and operation processes, enabling repeatable processes, scalability, and the support of new business initiatives
Maintain security and integrity controls of all confidential client data and account information
Assist with the creation of a comprehensive training program for staff, related to product support
Make recommendations for process enhancements related to assigned systems/ products with the goal of improving service to customers
Ensures policy and procedural changes are communicated to the staff and appropriate departments. Participate in department audits, working with auditors and updating or report recommended solutions
Collaborate with varies departments to resolve client and internal support issues
Provide analysis and reporting related to service request and/or client setups
Work to develop a Knowledge Base process to capture information to be organized, shared and utilized
Actively participate in the product management, product development, product sales end to end life cycle from a operations perspective. This will help in the overall efficiency and effectiveness of our CU Direct products
Maintain Procedure manual and forms of any changes to business policies and procedures. This includes DocUsign
Hire, Manage customer onboarding program and related projects
Keep onboarding project plans and schedules on track
Accelerate project delivery by improving efficiency and effectiveness
Provide up to date program visibility to management
Qualification
Required
A Bachelor's Degree in Business, Business Administration, Information Management, or the equivalent of experience
A minimum of 3 year's experience working in an Operations environment, driving improvements that have resulted in measurable business impact
A minimum of 2+ years' experience in a supervisor or lead capacity
Excellent business communication, organizational and project management skills
Strong computer skills
Ability to create structure in ambiguous situations and design effective processes
High level of resourcefulness to be able to independently seek out resolutions
Experience building dynamic and collaborative teams remotely
Experience hitting goals and aligning a team around metrics
Experience using CRM tools such as: SalesForce, DocUsign, Cherwell ticketing systems and Clickup project management
Strong verbal, written, analytical, and interpersonal skills
Ability to organize and prioritize work and meet deadlines
Working knowledge of all major software applications
Excellent knowledge on PC based computer systems, including Microsoft Word and Excel
Preferred
Knowledge of SQL database functions helpful
Benefits
Flexible Working Environment
Paid Time Off
401k (8% match)
College Tuition Benefits/ Tuition Reimbursement
Good Benefits options
Company Culture! Cultural and Holiday celebrations, Theme days like Star Wars Day & Bring your Kids to Work Day, Monthly Townhalls and Quarterly Company Meetings that ensure awareness, inclusion, and transparency.
Company
Origence
Origence delivers automation solutions to credit unions, banks and mortgage banks to increase efficiency.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Reseda Group
2024-03-04Series Unknown
Leadership Team
Jeffrey Shood
Chief Technology Officer
Aleks Bogoeski
SVP, Product Management Strategy & Partnerships
Recent News
Company data provided by crunchbase