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TK Elevator · 1 day ago

Sales Coordinator- Service (Northern New Jersey)

Cranford, NJ

Full-time

Onsite

New Grad, Entry Level

$53K/yr - $73K/yr

0+ years exp

TK Elevator is currently seeking an experienced Sales Coordinator- Service in Northern New Jersey. The role is responsible for performing all administrative duties associated with processing service contracts, customer changes, and supporting the service and repair sales departments as needed.

B2BCommercialIndustrialIndustrial EngineeringIndustrial ManufacturingMachinery ManufacturingMechanical Engineering

Responsibilities

Reviews service contract booking packages. Includes completing customer number request forms, reviewing and completing Installed Base forms and verifying the service contract transmittal forms. Creates branch service file and mechanic file

Ensures that customer change forms are accurate and forwards to regional contract administrators. Completes service contract change requests and attaches all relevant information to existing contract

Verifies all information on new EDS sheets and updates contact information in service contracts. Searches databases, customers, Installed Base and service contracts for existing information

Runs mass escalation report. Includes exporting and formatting report into Excel and forwarding to branch manager for review

Receives and reviews final acceptances from construction and modernization departments. Processes owner and unit changes as necessary

Prepares monthly NIM report for Corporate; checks accuracy and forwards to sales group and branch manager; updates NIM tracker

Prints special deck invoices and mails to customers. Prints service contract invoices upon request from customers or branch

Runs and reviews monthly sales growth report and compares to the Regional Contract Department’s report and Hyperion

Maintains branch cancellation log. Completes and forwards cancellation package to regional contract administrators

Assists the operations department and TK Elevator communications with programming ADA phones

Participates in monthly A/R conference calls with Regional Collectors. Actively pursues and follows-up on A/R items

Prepares and submits credit memos. Actively cleanses unapplied credits and submits washout requests as necessary

Assists with processing certificates of insurance for service jobs

Sets up customers in Customer Service Portal

Maintains PCard for use by branch

Processes new hire paperwork for non-union employees as necessary, coordinating with District Administrative Manager or Office Manager

Assists with compiling data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data)

Opens and distributes incoming mail and faxes

Supports sales efforts as needed

Qualification

Oracle database knowledgeBusiness administration experienceCustomer service skillsData compilation skillsCommunication skills

Required

High school diploma or GED (general education degree)

Three to six months related experience and/or training in basic business administration

Oracle database knowledge

Preferred

One year certificate from college or technical school

Some elevator repair administrative work

Benefits

Medical, dental, and vision coverage

Flexible spending accounts (FSA)

Health savings account (HSA)

Supplemental medical plans

Company-paid short- and long-term disability insurance

Company-paid basic life insurance and AD&D

Optional life and AD&D coverage

Optional spouse and dependent life insurance

Identity theft monitoring

Pet insurance

Company-paid Employee Assistance Program (EAP)

Tuition reimbursement

401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

15 days of vacation per year

11 paid holidays each calendar year (10 fixed, 1 floating)

Paid sick leave, per company policy

Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)