Jira Service Management Admin jobs in United States
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Drivemode · 1 week ago

Jira Service Management Admin

positionMountain View, CA
timeContract
remoteOnsite
seniorityEntry, Mid Level
money$50/hr - $60/hr

Drivemode is a company focused on revolutionizing the future of electric vehicles. They are seeking a Jira Service Management Admin to join their Operations team on a part-time basis, where the role involves managing request types, implementing automation, and collaborating with various stakeholders.

AutomotiveBig DataInternetInternet of ThingsMobile
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H1B Sponsor Likelynote
Hiring Manager
Jacob Chavarria
linkedin

Responsibilities

Model request types, forms, queues, and multi-step approval matrices (by amount, department, cost center, category)
Implement JSM Automation (routing, notifications, escalations) and build an easy-to-use self-service portal
Define triage/prioritization rules and working instructions so AP/AR and Procurement can operate as JSM agents
Publish lightweight dashboards for throughput, lead/cycle time, backlog age, and reopen rate (using standard JSM reports/dashboards)
Maintain Confluence knowledge (FAQs, runbooks, approval policies) and keep portal forms/KB in sync
Partner with PMs, Engineers, HR, and Finance stakeholders across the US and Japan to drive lightweight adoption, coordinating across time zones and flexing hours for occasional late meetings (JST, with advance notice)

Qualification

Jira Service ManagementData reconciliationProcurement intake basicsAccount Payable basicsTicketing tools familiaritySlack/Teams integrationCost-center mapping

Required

Hands-on JSM administration (request types, workflows, queues, Automation)
Procurement intake basics (purchasing requests, vendor onboarding, supplier changes)
Account Payable basics (invoice-to-approval-to-payment; refunds)
Experience translating approval matrices (amount/department/cost center/category) into JSM forms and routes
Strong data reconciliation (ID/name normalization, exception detection, audit-trail awareness)

Preferred

Familiarity with ticketing/approval tools
Slack/Teams notifications integration
Basic understanding of cost-center/GL mapping (for approval-matrix design)

Benefits

Competitive compensation
Excellent benefits

Company

Drivemode

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Drivemode is a technology firm that focuses on UX/software strategy and development for electric vehicles and motorcycles.
dateFounded in 2014
location
Redwood City, California, USA
people-size51-200 employees
web-link
https://www.drivemode.com/

H1B Sponsorship

Drivemode has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)

Funding

Current Stage
Growth Stage
Total Funding
$9.01M
Key Investors
PanasonicIncubate Fund
2019-09-26Acquired
2017-03-23Series A· $6.5M
2016-01-01Series Unknown

Leadership Team

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Yo Koga
Chief Executive Officer, Board of Director
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Jeff Standard
Chief Operating Officer
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Recent News

MITSUI SUMITOMO INSURANCE Venture Capital (MSIVC)
MITSUI SUMITOMO INSURANCE Venture Capital (MSIVC) Portfolio
2023-05-05
Company data provided by crunchbase