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Astrana Health · 1 day ago

DME Operations Coordinator (Cantonese or Mandarin Speaking)

Monterey Park, CA

Full-time

Onsite

New Grad, Entry Level

$23/hr - $26/hr

Astrana Health is currently seeking a highly motivated DME Operations Coordinator who will assist customers in processing DME supplies orders. The role involves responding to customer inquiries, managing supply orders, and delivering DME supplies to various healthcare facilities.

Health CareMedical

Growth Opportunities

Responsibilities

Respond to incoming telephone calls and assist members with empathy and professionalism

Confirm new orders via telephone, schedule in-person appointments or gather information for shipping

Process and track supply orders through DME software (e.g. Brightree)

Assemble, restock, transport, and deliver DME supplies to designated locations (including hospitals and skilled nursing facilities)

Lift, move, and unload DME supplies (up to 50 lbs.)

Perform inventory counts and track inventory levels

Perform and assist with Orthosis (bracing) fittings, diabetic shoes and custom inserts measurements

Conduct in-person service appointments including dispensing supplies, performing measurements and providing other product-related support

Contact patients to retrieve DME supplies

Scan, upload, and maintain digital documentation (e.g. delivery documents, forms, compliance documents, etc.) into DME database

Complete compliance surveys for dispensed supplies

Support Director of DME Operations, DME Operations Supervisors, and DME department with clerical and order management tasks (ex. supplies inventory tracking)

Maintain a clean and organized workspace

Perform other administrative tasks as assigned to balance departmental workload

Other duties as assigned

Qualification

Experience in healthcare operationsBrightree softwareBilingual in CantoneseMandarinProficient in Microsoft OutlookAttention to detailLift 50 lbsOralEmpathyProfessionalismMulti-taskWriting skillsTime management skills