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Pyramid Consulting, Inc · 2 months ago

Technical Support Engineer, Data Center

Council bluffs, IA

Full-time

Onsite

Senior Level

$70/hr - $73/hr

5+ years exp

Pyramid Consulting, Inc. is seeking a Technical Support Engineer for a contract opportunity in Council Bluffs, IA. The role involves performing investigations and root cause analyses of data center issues, gathering and analyzing data, and creating technical documentation to support quality improvements.

ConsultingInformation TechnologyLegalProfessional ServicesSoftwareStaffing Agency

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Perform first level investigation of issues submitted to a quality team project queue to ensure proper information is submitted, gather needed information, perform initial analysis, and hand off to senior engineer (or resolve for simpler issues)

Complete first level root cause analysis of data center issues and provide recommendations or proposed resolutions based on the investigation

Review fleet data to identify issues associated with deployment/production and then create bugs to hand off to the correct partner teams for resolution

Gather and analyze manufacturing/field data within the data center environment to extract actionable insights and continuous improvement opportunities

Monitor, review and present product performance data and metrics to stakeholders in a concise and clear way that enables data-driven decision making

Review, edit, improve, and create technical documentation (deployment guides, population documents, repairs guides) based on data, investigations, technician feedback, and quality fundamentals

Qualification

Data analysisSQLTroubleshootingPythonData center experienceTechnical documentationPeople skillsSpreadsheetsHardware development

Required

Bachelor's degree in Mechanical, Electrical, Industrial, Materials, or relevant engineering discipline or equivalent practical experience

5+ years of experience working in computing hardware quality, product engineering, test engineering, or electronic hardware systems issue resolution

Experience in data analysis and visualization using SQL, JMP, or Python+

People skills to work with and influence others

Background in troubleshooting / repair of server / storage and networking products

Knowledge of spreadsheets and databases

Experience working in a hardware development (R&D) lab environment

Experience working in a data center environment

Benefits

Health insurance (medical, dental, vision)

401(k) plan

Paid sick leave (depending on work location)

Company

Pyramid Consulting, Inc

Glassdoor4.2

Pyramid Consulting, a global leader in workforce and technology solutions, empowers individuals and organizations to transform and thrive in the most challenging and competitive markets.

Founded in 1996

Alpharetta, Georgia, USA

5001-10000 employees

https://pyramidci.com/

H1B Sponsorship

Pyramid Consulting, Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (178)

2024 (112)

2023 (95)

2022 (62)

2021 (50)

2020 (117)