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NEOGOV · 1 week ago

Assistant Director, Human Services Programs

Whitworth University Campus

Full-time

Onsite

Mid Level

$21.41/hr - $22.67/hr

Whitworth University is a Christian liberal arts institution seeking an Assistant Director for Human Services Programs. This role provides comprehensive enrollment, academic advising, and student support services for adult and online learners, contributing to student success and program development.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Serve as an enrollment coach for prospective students, providing clear, accurate, and compelling information about program offerings, degree requirements, and career pathways

Advise prospective students on transfer credit, degree mapping, and admission requirements

Evaluate applications for admission and refer recommendations to the appropriate admissions committee

Conduct transfer evaluations and preliminary degree planning for prospective students

Maintain consistent communication with prospective students to support informed decision-making and enrollment commitment

Participate in recruitment initiatives and events, including occasional evening or weekend activities

Provide ongoing academic advising for approximately 100 students, including registration planning twice annually and support for petitions, academic interventions, and unique academic requests

Monitor student success indicators such as course engagement, academic standing, and degree progress, initiating outreach and support conversations as needed

Maintain accurate and timely advising records in student information systems, including updates to anticipated graduation dates and academic plans

Evaluate student progress toward degree completion and coordinate graduation applications and degree audits in collaboration with the Registrar’s Office

Support internship placements by advising students pursuing experiential learning opportunities and assisting with coordination in partnership with the Director

Nominate and evaluate students for internal scholarships and recognitions

Participate in undergraduate commencement activities each May

Communicate regularly with the Director regarding student feedback, trends, concerns, and opportunities for program enhancement

Serve as an intermediary between students, faculty, and staff to support effective communication and problem-solving

Discuss student progress, concerns, and appropriate interventions with the Director as needed

Contribute content highlighting student achievements and experiences for promotional and communication purposes (e.g., newsletters, social media, featured stories)

Collaborate with Whitworth Online team members to support the general operations of the school and ensure consistency across programs

Attend and participate in regular staff and committee meetings

Partner with fellow assistant directors to coordinate admissions processes, registration cycles, orientations, and academic support activities

Analyze student enrollment and academic data to support course planning, sequencing, and fiscal projections

Coordinate with campus partners including Registrar, Financial Aid, Student Accounts, and Admissions to ensure seamless student services

Assist with special events that build student community and belonging, such as celebrations, commencement planning, and photo or publication initiatives

Provide input to leadership regarding course scheduling and program needs

Assist with special projects and department events

Participate in University functions and events

Perform other responsibilities consistent with the role and institutional needs

Qualification

Academic advisingEnrollment servicesStudent support servicesData analysisMicrosoft 365EmpathyProfessionalismChristian faith commitmentAdult learnersCRM platformsCommunication skillsOrganizational skillsTeam collaboration

Required

Bachelor's degree or an equivalent combination of education and relevant professional experience in higher education, academic advising, enrollment services, career counseling, or a related field

Demonstrated understanding of the needs, motivations, and challenges of adult, online, and/or non-traditional students in higher education

Ability to use data and student success indicators to inform advising practices, enrollment strategies, and academic interventions

Personal commitment to the Christian faith and to the integration of faith and learning

Commitment to Whitworth University's mission as a comprehensive Christian liberal arts institution affiliated with the Presbyterian Church

Demonstrated commitment to supporting student success through responsive, inclusive, and empathetic service

Strong written, verbal, and interpersonal communication skills, including the ability to convey complex information clearly

Ability to establish positive working relationships with students, faculty, staff, and campus partners across diverse backgrounds

Effective organizational skills with the ability to manage multiple priorities and maintain accurate records

Ability to work effectively as part of a team and contribute to a collaborative office environment

High level of professionalism, discretion, and ethical judgment

Proficiency with Microsoft 365 and ability to learn institutional systems and technologies

Preferred

Experience working with adult learners and/or online academic programs

Experience within the human services sector or related professional fields

Familiarity with student information systems, CRM platforms, or advising databases

Benefits

Comprehensive medical, dental, and vision coverage

Employer-matched 403 (b) retirement plan

Tuition remission programs available for employees, their spouses, and dependents

Life insurance and long-term disability coverage

Accrued vacation and sick leave based on full-time equivalency (FTE). All staff accrue 8 hours of sick leave per month and 10 to 20 days of vacation per year, depending on employee category.

2 days of Floating Holiday leave based on full-time equivalency (FTE)

Access to an Employee Assistance Program

Resources for Christian vocation and calling

No cost access to the University Recreation Center (UREC) and the Megan E. Thompson Aquatic Center

15 paid holidays throughout the year