AmTrust Financial Services, Inc. · 2 hours ago
Senior Account Manager
United States
Full-time
Remote
Mid, Senior Level
$100K/yr - $132K/yrAmTrust Financial Services, Inc. is seeking a Senior Account Manager to lead key client relationships within its Specialty Risk division. This role involves managing complex warranty, service contract, and insurance programs while ensuring smooth operations and compliance, and requires collaboration with various internal teams to support client needs.
FinanceFinancial ServicesInsurance
Responsibilities
Serve as the primary day-to-day contact for assigned clients, managing all aspects of the business relationship
Build and maintain strong, long-term client partnerships that support retention and program growth
Conduct weekly or bi-weekly touchpoints to assess performance, discuss open items, and identify opportunities
Represent AmTrust professionally in all client meetings, conferences, and industry events
Lead the full implementation and onboarding process for new clients and new programs, including:
Negotiating legal agreements and coordinating approvals
Managing Terms & Conditions reviews, filings, CLIPs, and licensing requirements with Compliance
Coordinating due diligence reviews
Completing operational and technical setup, including rate cards, data mapping, and IT requirements
Own and maintain all documentation and workflow tracking within Salesforce, ensuring data accuracy and process visibility
Drive internal and external teams to meet deliverables, escalate bottlenecks when needed, and ensure launches occur within designated timelines
Manage all ongoing program operations, including product changes, channel expansions, rate adjustments, and reporting needs
Monitor client performance trends through reporting, dashboards, and data analysis
Partner with Actuary, Finance, Data, and Underwriting on profitability reviews, pricing updates, and performance insights
Prepare and deliver annual/semi-annual/quarterly experience review presentations
Proactively identify risks or operational issues that may impact performance and work to resolve them
Identify and pursue opportunities to grow existing client programs through product enhancements, additional sales channels, or operational improvements
Support achievement of yearly revenue and profitability targets across the portfolio
Collaborate with internal teams on program innovation, contract updates, and new offering development
Qualification
Required
Previous account management, warranty/service contract administration, insurance operations, or related industry experience
Strong understanding of specialty insurance structures and program administration.(FTP, FD, XOL, Reinsurance, Profit Share, etc)
Proven ability to independently manage large, complex clients and drive cross-functional collaboration
Excellent organizational skills with the ability to track multiple workstreams simultaneously
Travel is approximately 25%
Benefits
Medical & Dental Plans
Life Insurance, including eligible spouses & children
Health Care Flexible Spending
Dependent Care
401k Savings Plans
Paid Time Off
Company
AmTrust Financial Services, Inc.
AmTrust Financial Services, Inc., through its subsidiaries, operates as a multinational property and casualty insurance company.
Founded in 1998
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2006-11-13IPO
Leadership Team
D
Daniel Pacicco
Executive Vice President, Chief Financial Officer
Carl Canales
Executive Vice President - North American Field Operations
Recent News
2025-11-07
2025-11-05
Company data provided by crunchbase