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LexisNexis Risk Solutions · 1 week ago

Customer Success Manager

New York, NY

Full-time

Onsite

Mid Level

$51K/yr - $85K/yr

LexisNexis Risk Solutions is a company focused on providing data-driven insights and solutions. The Customer Success Manager will support US accounts, ensuring users achieve their objectives with Brightmine products through training and engagement programs.

AnalyticsHealth CareInformation TechnologyInsurTechRisk ManagementSoftware

Culture & Values

H1B Sponsor Likely

Responsibilities

To successfully support our accounts and end users to achieve success from using the Brightmine products

To upskill end users via our engagement programme, ensuing an understanding on how our products work and how our users can achieve business success using the product. This will be achieved via: Online training delivery – 121 and group sessions, with a specific focus on maintenance and retention training.Using our data driven outreach programme to drive higher product engagement, making the right touch point at the right time.To support with escalated helpdesk enquiries.Ensuring the account is set up for success, that the right users are on the subscription and these users can access our products.Identifying upsell and cross-sell opportunities where appropriate

Provides excellent customer service and ensures all clients queries are dealt within the required SLA

To ensure an accurate record of all customer engagement is logged in accordance with the Customer Success & Delivery

Reports to the Customer Success & Delivery leadership team on activity delivered

Provides key insights back to the business on trends seen in the enquiries received, to support future process and product development

Qualification

Customer service skillsTraining deliveryCommercial acumenRelationship buildingTime managementPC literateHighly motivatedListening skillsCommunication skills

Required

World class customer service skills

Relationship builder

Training delivery

People orientated, excellent listening and communication skills

Commercial acumen

Excellent time management

PC literate

Highly motivated

Able to acquire an effective working knowledge of the Brightmine product portfolio

Able to build and maintain relationships with external and internal stakeholders

Company

LexisNexis Risk Solutions

Glassdoor4.0

LexisNexis Risk Solutions provides information to assist customers in industry and government in assessing, predicting, and managing risk. It is a sub-organization of ChoicePoint.

Founded in 2000

Alpharetta, Georgia, USA

10001+ employees

https://risk.lexisnexis.com

H1B Sponsorship

LexisNexis Risk Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (129)

2024 (132)

2023 (86)

2022 (98)

2021 (125)

2020 (53)