PayPal · 1 week ago
Sr Director, Chief Technology Officer
Utah, United States of America (Virtual)
Full-time
Hybrid
Director/Executive
$209K/yr - $310K/yr
18+ years expPayPal has been revolutionizing commerce globally for more than 25 years. The Chief Technology Officer will develop and articulate a clear vision and strategy aligned with organizational operations, oversee technology strategy and execution, and ensure systems and infrastructure support regulatory expectations and operational excellence.
E-Commerce PlatformsFinTechMobile PaymentsTransaction Processing
Responsibilities
Define and implement a long-term strategic vision for site operations, prioritizing customer satisfaction, operational excellence, and alignment with organizational goals
Oversee comprehensive data sets to identify performance gaps and implement data-driven strategies to optimize site operations and enhance efficiency
Establish clear, challenging objectives for the site and lead the team with motivation and effective delegation to meet and exceed those goals
Lead efforts to recruit, attract, and retain top talent, fostering a diverse, inclusive, and skilled workforce that aligns with the organization's values and mission
Cultivate and strengthen relationships with internal teams, external partners, and stakeholders to ensure alignment, collaboration, and mutual success
Serve as a role model by inspiring trust and followership among team members and stakeholders through consistent communication, accountability, and leadership
Navigate and manage organizational change and ambiguity effectively, driving continuous improvement and fostering resilience across teams and operations
Take calculated risks, demonstrating integrity, foresight, and a thoughtful approach to decision-making that balances short-term needs with long-term objectives
Uphold and enforce the highest standards of performance and quality, ensuring that all site operations align with organizational goals and customer expectations
Regularly engage in self-reflection, seek constructive feedback, and pursue opportunities for personal and professional development to model growth and adaptability for the organization
Develop and maintain the Bank’s technology strategy and roadmap, ensuring alignment with the Bank’s overall strategic objectives and regulatory requirements
Oversee all aspects of information technology, including infrastructure, systems architecture, applications, cybersecurity, data governance, and vendor-managed technology services
Work closely with the Bank’s Chief Information Security Officer (“CISO”) to ensure the Bank’s systems, networks, and data are adequately protected and aligned with Board-approved information security policies and standards
Establish and maintain policies, procedures, and controls to ensure compliance with applicable technology-related regulations and guidance (including FFIEC, GLBA, and UDFI/FDIC expectations)
Oversee the Bank’s technology operations to ensure systems are secure, reliable, scalable, and resilient, and that they support efficient and compliant operations
Lead the evaluation, selection, and implementation of technology solutions that enhance operational efficiency, innovation, and customer experience
Ensure technology risk management processes are integrated into the Bank’s enterprise risk framework in collaboration with the CRO
Maintain effective vendor management oversight for technology service providers, including adherence to regulatory expectations for third-party risk management and affiliate services under Regulation W
Establish disaster recovery and business continuity capabilities consistent with regulatory standards and Bank policy
Ensure the Bank’s technology governance structure supports strong oversight, risk management, and Board visibility
Develop and mentor technology staff, promoting a culture of innovation, accountability, and operational excellence
Provide timely and relevant technology updates to the CEO and Board, including emerging risks, system performance, and strategic initiatives
Effectively communicate and address regulatory inquiry or examination activities
Participate in and capably make presentations and address questions at various management and Board-level committee meetings
Serve as the technology lead for the de novo application and pre‑opening readiness: architecture narratives, third‑party due diligence, information security and resilience plans, outsourcing/affiliate service frameworks (Reg W), data governance, and technology program charters
Translate conditions of approval and supervisory feedback into funded roadmaps, control designs, and measurable milestones; prepare Board and regulator‑ready artifacts
Stand up a fit‑for‑purpose Technology Operating Model (TOM) aligned to the three lines of defense, covering demand intake, solution design, SDLC/DevSecOps, change management, release management, incident/problem management, and IT asset/configuration management
Establish integration patterns and standards (APIs, event streaming, batch) for core banking, digital channels, payments, lending, fraud/BSA platforms, data warehouse, and regulatory reporting
Core banking selection and integration; digital banking/mobile platforms; payment rails (ACH/wires/card), issuer processor, card network connectivity; loan origination/servicing as applicable
Enterprise cloud (IaaS/PaaS/SaaS) and network architecture (segmentation, zero‑trust principles, SSO/MFA, identity and access management)
Data platform (warehouse/lakehouse), metadata/catalog, lineage, data quality and retention, privacy controls, and reporting pipelines for management and regulatory reporting
Enterprise applications (CRM, servicing tools, case management, contact center), observability/telemetry (logging, metrics, tracing), and service desk tooling
Model and algorithm enablement in partnership with Risk (feature stores, monitoring, explainability, change control) where applicable
Oversee the build‑out of information security aligned to Board‑approved policies and FFIEC/GLBA expectations; ensure effective vulnerability, patch, encryption, and endpoint management
Ensure robust incident response, disaster recovery, and business continuity (target RTO/RPO, tabletop exercises, supplier failovers) and integration with the enterprise crisis management plan
Ensure third‑party/affiliate technology services meet security and resilience standards (SOC reports, penetration testing, findings remediation, data localization/transfer controls, and right‑to‑audit provisions)
Oversee privacy‑by‑design practices and alignment with GLBA safeguards, data minimization / retention, and customer consent/notice requirements
Provide reporting to the Board Risk & Compliance Committee and the Bank’s Enterprise Risk Management Committee
Maintain a Technology Risk Assessment with clear KRIs/KPIs; integrate with the CRO’s Enterprise Risk Management framework and compliance testing/IA schedules
Operate a rigorous change management and access management program; ensure separation of duties, break‑glass controls, and comprehensive audit trails
Ensure Reg W governance for affiliate services (arm’s‑length terms, SLAs/OLAs, cost allocation, performance reporting)
Prepare for and lead exams and supervisory reviews (e.g., FDIC/UDFI technology, information security, third‑party risk)
Own the technology vendor lifecycle: strategy, RFPs, due diligence, contract negotiation (SLAs, DPAs, security exhibits, exit/transition), performance management, and periodic control testing
Establish structured oversight for critical service providers and fintech/program partners; ensure ongoing monitoring and contingency plans
Implement a modern GRC/TPRM toolset to track obligations, risks, controls, testing, issues, and remediation
Build and lead a high‑performing engineering/IT organization (architecture, platform engineering, cloud/network, data, delivery/PMO, ITSM, and vendor management)
Set clear goals, coaching, and career paths; establish a culture of safety, operational excellence, documentation, and continuous improvement
Promote secure‑by‑default and compliant‑by‑design behaviors in product, engineering, and operations
Qualification
Required
12+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience
5 years of experience leading others
18+ years of progressive technology leadership in regulated financial services (banking preferred); recent tenure at Senior Director/VP or higher (many qualified candidates are current MD or SVP)
Demonstrated success building or materially upgrading bank-grade technology environments, preferably during a de novo or large-scale transformation
Expertise across enterprise architecture, core/digital banking platforms, payments connectivity, data engineering, and IT operations/ITSM
Strong working knowledge of FFIEC IT handbooks, GLBA safeguards, third-party risk expectations, and FDIC/UDFI supervisory practices
Proven partnership with CISO and CRO to integrate cyber and technology risks into ERM; track record handling regulatory exams and remediations
Deep experience leading cloud migrations/operations, modern SDLC/DevSecOps, and high-availability architectures
Hands-on vendor oversight including Reg W considerations for affiliate services
Executive communication skills; concise Board reporting and stakeholder management
Preferred
Experience in ILC environments and the parent/affiliate dynamics unique to ILC ownership
Background with bank-as-a-service/fintech partnerships, card issuance/processors, or real-time payments
Familiarity with data privacy, model governance, and automated regulatory reporting
Relevant certifications (e.g., CGEIT, CISM, CISSP, ITIL, AWS/Azure/GCP), or advanced degree in CS/Engineering/Information Systems
Benefits
Medical
Dental
Vision
Life and disability insurance
Parental and family leave
401(k) savings plan
Paid time off
Flexible work environment
Employee shares options
Company
PayPal
PayPal is a financial service company that provides online payment solutions to its users worldwide.
10001+ employees
H1B Sponsorship
PayPal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1144)
2024 (917)
2023 (775)
2022 (921)
2021 (1051)
2020 (1049)
Funding
Current Stage
Public CompanyTotal Funding
$12.17BKey Investors
Kohlberg Kravis RobertsBlueRun Ventures
2025-11-17Post Ipo Debt· $6.95B
2023-06-07Post Ipo Debt· $5B
2015-07-20IPO
Leadership Team
Simon Bladon
PayPal UK CEO
chaloem khompitoon
President & CEO
Recent News
2026-01-12
Financial Sector Technology
2026-01-11
Digital Trends
2026-01-11
Company data provided by crunchbase