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MCI · 2 days ago

Bilingual Customer Service Representative (Toll)

Tampa, FL

Full-time

Onsite

Entry Level

1+ years exp

MCI is one of the fastest-growing tech-enabled business services companies in the USA, and they are seeking Bilingual Customer Service Representatives to support inbound customer service and help desk operations. The role involves handling customer inquiries, resolving issues, and representing well-known brands while providing excellent customer experience.

Business Information Systems

Responsibilities

Handle inbound and outbound calls in a courteous and professional manner

Resolve customer issues with first-call resolution strategies

Research and coordinate with internal departments to resolve inquiries

Accurately document customer interactions and claims in CRM systems

Use internal knowledge bases and training to answer questions confidently

Follow all required scripts, policies, and confidentiality protocols

Escalate complex issues to supervisors when needed

Stay current on program updates through training and team meetings

Meet all attendance and schedule requirements

Qualification

Bilingual communicationCustomer service skillsMicrosoft Office SuiteTime managementMulti-taskingTyping skillsWindows operating systemsProblem-solving skillsConflict resolutionTeam-orientedFast-paced environment

Required

Must be 18 years or older

High school diploma or equivalent

Excellent written and verbal communication skills

Ability to type 20+ words per minute

Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Familiarity with Windows operating systems

Reliable and punctual with strong time management skills

Strong problem-solving, conflict resolution, and customer service skills

Able to multi-task, stay focused, and work independently

Team-oriented with a positive, customer-first mindset

Comfortable in a fast-paced, dynamic environment

Must be authorized to work in the country where the job is based

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results

Must be willing to submit to drug screening. Job offers are contingent on drug screening results